Summary
Recommended actions if the Intel® Optane™ SSD is recognized by the Windows* OS as a portable device.
Description
The SSD is not properly identified in the system as an internal drive:
- SSD shown as a Portable Device under Device Manager
- SSD can be ejected just like a regular USB drive
Resolution
- Install the latest NVMe* driver for the Intel® Optane™ SSD. Refer to Which NVMe* Driver Should I Use For My Intel® Optane™ SSD? for details.
- Check Device Manager to confirm the SSD is recognized under the sections Disk Drives and Storage Controllers.
- If the drive is properly recognized but still shown under Portable Devices, check with Microsoft* support on how to properly configure the system to prevent this from happening.
Additional information
This behavior may also be related to a BIOS configuration setting. You may need to contact the system/motherboard manufacturer to properly fix it