Article ID: 000057954 Content Type: Troubleshooting Last Reviewed: 07/20/2022

Intel® UHD Graphics 620 Driver Causes Blue Screen Of Death (BSOD) When Using AutoCAD*


Steps to prevent graphics drivers causing BSOD when using AutoCAD.

  • Every time the AutoCAD* software is launched when the machine is turned on, a blue screen will appear on the laptop.
  • Uninstalling the Intel® UHD Graphics 620 driver will help to use the system with no BSOD. 
  1. Some systems will need to use the manufacturer (OEM) driver. Check with the OEM first for the latest downloads validated for your system.
  2. Make sure that you are not using a BETA driver provided by Intel®.
  3. Try a clean install of the latest DCH driver:
    1. Download the latest DCH driver available in the Download Center and save it on the computer. 
    2. Disconnect from the Internet so no new drivers are automatically installed by Windows Update. 
    3. Uninstall the driver and the Intel Graphics Command Center from Control Panel > Programs and Features. 
    4. Restart the computer. 
    5. Confirm in Device Manager > Video Adapters the controller is listed as 'Microsoft Basic Display Adapter> if not, repeat steps 2 through 4. 
    6. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point we can remove Legacy drivers from 'Device Manager': 
      1. Right-click Intel HD Graphics or similar, and select Uninstall Device
      2. In the pop-up window make sure Delete the driver software for this device is checked. 
      3. Click Uninstall
      4. Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter') 
    7. Install the DCH driver that was downloaded in step 1. 
    8. Restart the computer. 
    9. Reconnect to the Internet.

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