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How to Resolve “Fatal Error: System Encounter a Stopper Error” during POST on Intel® Server Board Product Family

Content Type: Install & Setup | Article ID: 000057509 | Last Reviewed: 06/05/2023

Description Resolution Additional information

OS Independent family

Description

System hangs on POST which causes the system to freeze with a fatal stopper/error.

This symptom can be due to bad or defective DIMM(s). To determine which DIMM(s) is causing this issue, follow below steps

Generate system debug log and submit a ticket to Intel Customer Support for analysis.
Perform a minimal hardware configuration (CPU1, A1 or CPU1, A1 and CPU2, A1 for dual cpu configuration) and try to boot the system to BIOS
If successful, add another DIMM and so on and boot the system to BIOS every time until the offending DIMM(s) is determined
Replace the offending DIMM(s) and boot the system with all the DIMMs installed
Then, update the system BIOS/Firmware

Version 1.0

This article applies to 51 products.

Intel® Server Board D40AMP Intel® Server Board D50DNP Intel® Server Board D50TNP Intel® Server Board M10JNP Intel® Server Board M20NTP Intel® Server Board M50CYP Intel® Server Board M50FCP

Intel® Server Board S2600CW2 Intel® Server Board S2600CW2R Intel® Server Board S2600CW2S Intel® Server Board S2600CW2SR Intel® Server Board S2600CWT Intel® Server Board S2600CWTR Intel® Server Board S2600CWTS Intel® Server Board S2600CWTSR Intel® Server Board S2600KP Intel® Server Board S2600KPF Intel® Server Board S2600KPFR Intel® Server Board S2600KPR Intel® Server Board S2600STB Intel® Server Board S2600STBR Intel® Server Board S2600STK Intel® Server Board S2600STQ Intel® Server Board S2600STQR Intel® Server Board S2600STS Intel® Server Board S2600TP Intel® Server Board S2600TPF Intel® Server Board S2600TPFR Intel® Server Board S2600TPR Intel® Server Board S2600WF0 Intel® Server Board S2600WF0R Intel® Server Board S2600WFQ Intel® Server Board S2600WFQR Intel® Server Board S2600WFT Intel® Server Board S2600WFTR Intel® Server Board S2600WT2 Intel® Server Board S2600WT2R Intel® Server Board S2600WTT Intel® Server Board S2600WTTR Intel® Server Board S1200SPL Intel® Server Board S1200SPLR Intel® Server Board S1200SPO Intel® Server Board S1200SPOR Intel® Server Board S1200SPS Intel® Server Board S1200SPSR Intel® Server Board S2600BPB Intel® Server Board S2600BPBR Intel® Server Board S2600BPQ Intel® Server Board S2600BPQR Intel® Server Board S2600BPS Intel® Server Board S2600BPSR

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