Article ID: 000057379 Content Type: Error Messages Last Reviewed: 04/15/2022

Unable to Install Graphics Driver Version


Applicable for all 4th and 5th Intel® generation processors.

Windows® 10 family


Steps to resolve driver installation issue.

  • While running the driver .exe file, the install window takes too long and the windows wizard installation never appears
  • While using the Intel® Driver and Support Assistance the installation fails showing a pop-up error installation failed

The driver package has been republished and this issue no longer occurs. To install the driver, follow the steps below.

Step 1: Download and save the driver

  1. Download and save the file package from the Download Center.
  2. If the file driver was contained in a zip file, unzip the file to a designated location or folder. 
  3. Make sure you are downloading the proper version based on your Operating System. (For instance, for Windows® 10 64bit should download file). 
  4. If while unzipping the file you get an error message (Error 0x80004005: Unspecified error - igd11dxva32.dll), click Skip and the unzipped file will be completed. 


Step 2: Uninstall the previous graphics drivers on the system. Uninstall drivers on Apps and features (if applicable), if there are not drivers proceed to next steps.   

  1. Right-click the Windows Start button. Select Device Manager.
  2. Expand the section Display adapters.
  3. Right-click your Intel Graphics Adapter and choose to uninstall it. 
  4. Right-click on the Intel Graphics entry and click Uninstall.
  5. In the device removal dialog box, check Delete the driver software for this device and click OK.
  6. Restart the computer after the uninstallation is complete.
  7. Open Device Manager once more.
  8. Expand the Display Adapter section again.
    • If the graphics entry still displays Intel Graphics, repeat steps 8-11.
    • If the graphics entry displays Microsoft Basic Display Adapter, run the previously downloaded .exe file to install the driver.
  9. Reboot the computer when prompted.


Step 3: Manual Driver installation

  1. Right-click the Microsoft Basic Display Adapter.
  2. Select Update driver.
  3. Click Browse my computer for driver software.
  4. Click on Browse and look for the unzipped folder downloaded for zip.file in step 1.
  5. Click on Select and click Next, then Windows® should install the driver. This might take a while to complete the installation. 
NoteIf using Intel® Driver and Support Assistance after the installation is done, click on Refresh results to check if the installation was successfully completed. 

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