Summary
Steps to resolve 15.40.46.5144 driver installation issue.
Description
- While running the driver .exe file, the install window takes too long and the windows wizard installation never appears
- While using the Intel® Driver and Support Assistance the installation fails showing a pop-up error installation failed
Resolution
The driver package has been republished and this issue no longer occurs. To install the driver, follow the steps below.
Step 1: Download and save the driver
- Download and save the winXX_15.40.46.5144.zip file package from the Download Center.
- If the file driver was contained in a zip file, unzip the file to a designated location or folder.
- Make sure you are downloading the proper version based on your Operating System. (For instance, for Windows® 10 64bit should download win64_15.40.46.5144.zip file).
- If while unzipping the file you get an error message (Error 0x80004005: Unspecified error - igd11dxva32.dll), click Skip and the unzipped file will be completed.
Step 2: Uninstall the previous graphics drivers on the system. Uninstall drivers on Apps and features (if applicable), if there are not drivers proceed to next steps.
- Right-click the Windows Start button. Select Device Manager.
- Expand the section Display adapters.
- Right-click your Intel Graphics Adapter and choose to uninstall it.
- Right-click on the Intel Graphics entry and click Uninstall.
- In the device removal dialog box, check Delete the driver software for this device and click OK.
- Restart the computer after the uninstallation is complete.
- Open Device Manager once more.
- Expand the Display Adapter section again.
- If the graphics entry still displays Intel Graphics, repeat steps 8-11.
- If the graphics entry displays Microsoft Basic Display Adapter, run the previously downloaded .exe file to install the driver.
- Reboot the computer when prompted.
Step 3: Manual Driver installation
- Right-click the Microsoft Basic Display Adapter.
- Select Update driver.
- Click Browse my computer for driver software.
- Click on Browse and look for the unzipped folder downloaded for zip.file in step 1.
- Click on Select and click Next, then Windows® should install the driver. This might take a while to complete the installation.
| Note | If using Intel® Driver and Support Assistance after the installation is done, click on Refresh results to check if the installation was successfully completed. |