Article ID: 000056941 Content Type: Error Messages Last Reviewed: 07/28/2021

Error Codes 0xA00A002B, 0xA00A0030, or 0xA00A002F - Incompatibility for Pinning with Intel® Optane™ Memory

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Summary

Description of Error Codes 0xA00A002B, 0xA00A0030, 0xA00A002F and guidance to resolve the issue

Description

One of the following Error Codes was received when managing an Intel® Optane™ memory device: 0xA00A002B, 0xA00A0030, 0xA00A002F.

Resolution

The configuration is not compatible for the pinning capabilities.

 

Steps to resolve:
The pinning feature is only supported in specific configuration. See below to check that the system supports this capability: 

  • Intel Optane memory module with capacity of 32 GB or greater
  • Drive being accelerating is the system drive (the one that contains the OS). Pinning is not supported when the secondary/data drive is accelerated

 

If the error persists or any additional help is needed, contact support under Memory and Storage.

 

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