Error Codes - Problems when Pinning with Intel® Optane™ Memory

This solution has been verified by our customers to fix the issue with these environment variables

Knowledge

Error Messages

000056939

07/13/2020

What are you seeing?

One of the following Error Codes was received when managing an Intel® Optane™ memory device: 0xA00A0001, 0xA00A0002, 0xA00A0003, 0xA00A0031, 0xA00A0032, 0xA00A0035, A00A0001, A00A0002, A00A0003, A00A0031, A00A0032, A00A0035.


How to fix it:

Application was unable to pin the selected file, folder, or application.

 

Steps to resolve:

This issue can occur for various reasons:

  • User should confirm they have access to the file, folder or application.
  • Path to the file, folder or application is incorrect or has been removed.
  • Capacity reserved for files, folders and applications that are user pinned is full [0xA00A0031, 0xA00A0032].
    • User can free space by removing some of the user pinned data as seen in the Intel Optane memory-capable application in use.

 

If the error persists or any additional help is needed, contact support under Memory and Storage.


Cause & More Information:

 

Related topics

Intel® Optane™ Optane Memory User Guide

 

THE INFORMATION IN THIS ARTICLE HAS BEEN USED BY OUR CUSTOMERS BUT NOT TESTED, FULLY REPLICATED, OR VALIDATED BY INTEL. INDIVIDUAL RESULTS MAY VARY. ALL POSTINGS AND USE OF THE CONTENT ON THIS SITE ARE SUBJECT TO THE TERMS AND CONDITIONS OF USE OF THE SITE.