Article ID: 000056939 Content Type: Error Messages Last Reviewed: 07/12/2021

Error Codes - Problems when Pinning with Intel® Optane™ Memory

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Summary

Description of Error codes listed and guidance to resolve the issue

Description

One of the following Error Codes was received when managing an Intel® Optane™ memory device: 0xA00A0001, 0xA00A0002, 0xA00A0003, 0xA00A0031, 0xA00A0032, 0xA00A0035, A00A0001, A00A0002, A00A0003, A00A0031, A00A0032, A00A0035.

Resolution

Application was unable to pin the selected file, folder, or application.

 

Steps to resolve:

This issue can occur for various reasons:

  • User should confirm they have access to the file, folder or application.
  • Path to the file, folder or application is incorrect or has been removed.
  • Capacity reserved for files, folders and applications that are user pinned is full [0xA00A0031, 0xA00A0032].
    • User can free space by removing some of the user pinned data as seen in the Intel Optane memory-capable application in use.

 

If the error persists or any additional help is needed, contact support under Memory and Storage.

Product and Performance Information

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