Error Code 0xA008002E - When the Intel® RST Driver and Application Are Incompatible

This solution has been verified by our customers to fix the issue with these environment variables

Knowledge

Error Messages

000056935

07/13/2020

What are you seeing?

The following Error Code was received when managing an Intel® Optane™ memory device: 0xA008002E.


How to fix it:

The version of the Intel® RST driver is not supported by the version of the Application being used. An update may be available/required.

 

Steps to resolve:

NoteBack up all data/files before proceeding with the steps below.

 

Step 1: Disable Intel® Optane™ memory (if enabled).
Step 2: Uninstall the Application.
Step 3: Restart the system.
Step 4: Download the latest driver package.

Note
  • Always confirm the driver is supported for the platform in the release notes.
  • Check with the system manufacturer for the latest available driver/application package as these may be customized for the system.

Step 5: Install the Driver and Application.

 

If the error persists or any additional help is needed, contact support under Memory and Storage.


Cause & More Information:

 

 

 

Related topics
Troubleshooting Guide for Intel® Optane™ Memory

 

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