Summary
Why this error shows up during the activation of an Intel® Optane™ Memory and how address it.
Description
The following Error Code was received when managing an Intel® Optane™ memory device: 0xA007001E.
Resolution
The disk pair (Intel Optane Memory + Slow Disk) cannot be used as an Intel® Optane™ memory volume.
Steps to resolve:
| Note | Back up all data/files before proceeding with the guidance below. |
Use Disk Management to ensure the drive is not a Dynamic disk and also not initialized in MBR, because only Basic drives can be accelerated, and the drive must also be initialized in GPT.
The reason for this can vary, but the issue may be related to the issue described here.
If the error persists or any additional help is needed, contact support under Memory and Storage.
