Compatibility Error Message for Intel® Optane™ Memory

This solution has been verified by our customers to fix the issue with these environment variables

Knowledge

Error Messages

000056922

07/13/2020

What are you seeing?

One of the following Error Messages was received when attempting to enable acceleration with Intel® Optane™ memory: 

No Compatible Disk for Intel® Optane™ Memory or


There are no valid disk pairs in your system or


There are too many volumes in your system or


Your system appears to be Intel® Optane™ memory ready, but no Intel® Optane™ memory modules were detected in your computer.


How to fix it:

These errors mean that even though the module may be present in the system, the application cannot detect it for enabling acceleration.

 

Steps to resolve:

NoteBack up all data/files before proceeding with the guidance below.

 

The reason for this is typically due to a configuration issue and the following should be checked:

  • Is the system Intel Optane memory-ready and has the proper BIOS to support?  Check with the system vendor for more information.
  • Is the module in the proper M.2 socket? 
    • Some boards/systems may have multiple M.2 sockets, but only one that supports Intel Optane memory. The vendor or user manual should be consulted to make sure.
  • Is remapping enabled for the M.2 socket being used? (Note: Intel® Optane™ memory M series only. Intel® Optane™ memory H series products require remapping to be disabled.)

Another reason could be that the module has been previously used in another volume, so it may need to be "cleaned".

  • After backing up all data on the module,
  • The Diskpart* application can be used to remove all partitions and metadata from the module, see here for more information on this process.

 

If the error persists or any additional help is needed, contact support under Memory and Storage.

 


Cause & More Information:

 

Related topics
Intel® Optane™ Optane Memory User Guide
Troubleshooting Guide for Intel® Optane™ Memory

 

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