Article ID: 000056922 Content Type: Error Messages Last Reviewed: 10/22/2021

Compatibility Error Message for Intel® Optane™ Memory

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Summary

Description of error messages and how to resolve the issue

Description

One of the following Error Messages was received when attempting to enable acceleration with Intel® Optane™ memory: 

No Compatible Disk for Intel® Optane™ Memory or

There are no valid disk pairs in your system or

There are too many volumes in your system or

Your system appears to be Intel® Optane™ memory ready, but no Intel® Optane™ memory modules were detected in your computer.

Resolution

These errors mean that even though the module may be present in the system, the application cannot detect it for enabling acceleration.

Troubleshooting tips

NoteBack up all data/files before proceeding with the guidance below.

The reason for this is typically due to a configuration issue and the following should be checked:

  • Is the system Intel Optane memory-ready with the proper BIOS to support? Check with the system vendor for more information.
  • Is the module installed in the system and in the proper M.2 socket?
    • Some boards/systems may have multiple M.2 sockets, but only one that supports Intel Optane memory. The vendor or user manual should be consulted to make sure.
  • Is remapping enabled for the M.2 socket being used? (Note: Intel® Optane™ memory M series only. Intel® Optane™ memory H series products require remapping to be disabled.)
  • Contact system vendor to make sure you have the latest Intel® RST drivers installed for your system

Another reason could be that the module has been previously used in another volume, so it may need to be "cleaned".

  • After backing up all data on the module,
  • The Diskpart* application can be used to remove all partitions and metadata from the module. Find more information on this process.
Additional information

If the error persists or additional help is needed, contact support under Memory and Storage.

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