Summary
Description of error message and guidance to resolve the issue
Description
Error Message below encountered while managing Intel® Optane™ memory: Your system drive is starting to degrade. Disable Intel® Optane™ Memory to avoid data loss.
Resolution
The application has detected a degradation in the health status of the accelerated volume. To avoid data loss, it is recommended to disable Intel Optane memory.
Follow the actions below to resolve the issue:
| Note | Back up all data/files before proceeding with the guidance below. |
- Disable acceleration through the Intel® Optane™ Memory management capable application or the BIOS (under the Rapid Storage Technology menu). Make sure to review the SMART logs for the drive being accelerated to help troubleshoot what the issue could be. Utilities such as the Intel® Memory and Storage Tool provide this capability for Intel® SSDs.
- It is recommended to use a new drive for system acceleration.
- If the Intel Optane Memory and Storage Management application does not provide the option to disable acceleration, you can try to update the Intel® Rapid Storage Technology (Intel® RST) driver accordingly. Once updated proceed with Disabling and Re-enabling acceleration if there are no issues discovered in the SMART logs:
If the error persists or any additional help is needed, contact support under Memory and Storage.
