Article ID: 000056921 Content Type: Error Messages Last Reviewed: 12/02/2021

Error Message - Drive Is Starting to Degrade with Intel® Optane™ Memory Volume

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Summary

Description of error message and guidance to resolve the issue

Description

Error Message below encountered while managing Intel® Optane™ memory: Your system drive is starting to degrade. Disable Intel® Optane™ Memory to avoid data loss.

Resolution

The application has detected a degradation in the health status of the accelerated volume. To avoid data loss, it is recommended to disable Intel Optane memory.

 

Follow the actions below to resolve the issue:
 

NoteBack up all data/files before proceeding with the guidance below.
  • Disable acceleration through the Intel® Optane™ Memory management capable application or the BIOS (under the Rapid Storage Technology menu). Make sure to review the SMART logs for the drive being accelerated to help troubleshoot what the issue could be. Utilities such as the Intel® Memory and Storage Tool provide this capability for Intel® SSDs.
  • It is recommended to use a new drive for system acceleration.

 

 

If the error persists or any additional help is needed, contact support under Memory and Storage.

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