Article ID: 000056918 Content Type: Error Messages Last Reviewed: 07/27/2021

Error Codes 0xA0010063, 0xA0010064, 0xA007000D, 0xA0070032 or 0xA0040008 - Data on the Intel® Optane™ Memory Module

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Summary

Description of Error Codes 0xA0010063, 0xA0010064, 0xA007000D, 0xA0070032, 0xA0040008 and how to resolve the issue

Description

One of the following Error Codes was received when managing an Intel® Optane™ memory device: 0xA0010063, 0xA0010064, 0xA007000D, 0xA0070032, 0xA0040008.

Resolution

This error occurs if there is data on the memory module the user interface/application couldn’t erase during the enabling process.

 

Steps to resolve:

NoteBack up all data/files before proceeding with the steps below.

 

Step 1: Do a low-level format, or secure erase on the target Intel Optane memory module.
Step 2: Attempt to enable system acceleration in the application.

 

If the error persists or any additional help is needed, contact support under Memory and Storage.

Additional information

 

 

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