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Error Codes 0xA0010063, 0xA0010064, 0xA007000D, 0xA0070032 or 0xA0040008 - Data on the Intel® Optane™ Memory Module

Content Type: Error Messages   |   Article ID: 000056918   |   Last Reviewed: 07/27/2021

Environment

Operating System

windows1064bit

Description

One of the following Error Codes was received when managing an Intel® Optane™ memory device: 0xA0010063, 0xA0010064, 0xA007000D, 0xA0070032, 0xA0040008.

Resolution

This error occurs if there is data on the memory module the user interface/application couldn’t erase during the enabling process.

 

Steps to resolve:

NoteBack up all data/files before proceeding with the steps below.

 

Step 1: Do a low-level format, or secure erase on the target Intel Optane memory module.
Step 2: Attempt to enable system acceleration in the application.

 

If the error persists or any additional help is needed, contact support under Memory and Storage.

Additional information

 

 

Related Products

This article applies to 3 products.