How to Clean Intel® Optane™ Memory Metadata Using the Intel® Optane™ Memory and Storage Management Application

The Intel® Optane™ Memory module is not recognized by Windows® 10, is not visible in Diskpart or Disk Management, but it is visible in BIOS or by Intel® tools such as the Intel® Memory and Storage Tool (Intel MAS).

The following steps can be used to clean the metadata in Intel® Optane™ memory:

1. Install the Intel® Optane™ Memory and Storage Management.
2. Open the application and click the Manage tab. The Intel® Optane™ memory will appear as a PCIe* device.
3. Click Intel® Optane™ memory and then click Clear Metadata. A confirmation screen will show, explaining that old data in the module will be erased.

After the process is complete, Intel® Optane™ memory can be enabled again from the Intel® Optane™ Memory tab.

An alternative option to clear the Intel® Optane™ memory's metadata is by going to the motherboard's BIOS. Refer to the board's manual to get the steps in clearing the metadata.

This issue may be caused by several reasons:

1. Reinstalling the OS without disabling Intel® Optane™ memory beforehand from the application
2. Replacing the drive being accelerated by the Intel® Optane™ memory without deconcatenating the module first
3. Installing an Intel® Optane™ memory that was originally enabled in a different system