Error Message Appears When Installing Intel Graphics Driver 26.20.100.8141 or Newer

This solution has been verified by our customers to fix the issue with these environment variables

Knowledge

Error Messages

000056629

05/19/2020

What are you seeing?

Intel Graphics DCH drivers are now unlocked to upgrade freely between Original Equipment Manufacturer (OEM) drivers and the Intel generic graphics drivers on Download Center starting with driver 26.20.100.8141. However, some users receive an Original Equipment Manufacturer (OEM) error during installation of driver 26.20.100.8141 or newer.


Environment:

This issue primarily occurs when the currently installed driver on the system is non-DCH. DCH driver 26.20.100.8141 or newer drivers will only install over OEM DCH drivers. 


How to fix it:
Caution

The steps below will remove Original Equipment Manufacturer (OEM) customizations for your platform. If your OEM doesn't have an available DCH driver, Windows Update will most likely not install any customizations after you upgrade to driver 26.20.100.8141 or newer.

If you experience any issues such as flickering, blue screen of death (BSOD), timeout, detection, and recovery (TDR) failure, etc., please reinstall the latest OEM driver for your platform.

If you receive an OEM error when installing graphics driver 26.20.100.8141 or newer, follow these instructions:

  1. Verify that your system has a supported processor generation such as a 6th Generation Intel Processor or higher. To confirm your processor generation, see how to identify your processor here.
  2. Verify that your system has a supported operating system (OS) version, which is Windows 10, 64-bit, version 1709 (also known as "Redstone 3") or higher. To confirm your OS version, see how to identify your OS here.
  3. Before starting, download the latest DCH graphics driver from the Download Center and save it in your disk drive.
  4. Disconnect the internet connection so Windows Update won't automatically reinstall a previous OEM driver.
  5. Open Device Manager by right-clicking the Windows Start icon.
  6. Click Yes when prompted for permission from User Account Control.
  7. Expand the Display adapters section.
  8. Right-click the Intel Graphics entry and select Uninstall device.
    • Important: Check "Delete the driver software for this device."
  9. Right-click anywhere in Device Manager and select Scan for hardware changes.
  10. If there are no older drivers stored in the system, the graphics controller in Device Manager should now be listed as "Microsoft Basic Display Adapter". If not, repeat steps 4 through 8.
  11. Restart the system to complete the uninstall process.
  12. Install the latest DCH graphics driver (downloaded in step 3).
  13. Restart the system and reconnect the internet connection.
  14. Verify the driver is installed in Device Manager.
    1. Double-click the installed Display Adapter.
    2. Click the Driver tab.
    3. Verify the Driver Version and Driver Date are correct.
  15. Select the Windows Start icon and click the Settings Gear icon to navigate to Update and Security
  16. Select Windows Update and click Check for updates in case there are OEM customizations to reinstall.

Cause & More Information:

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