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Unable to Start Intel® XTU Due to Another Performance Tuning Application Running

Content Type: Error Messages   |   Article ID: 000056562   |   Last Reviewed: 09/08/2022
Description Resolution

Description

When trying to open the Intel® Extreme Tuning Utility (Intel® XTU), the system shows an error:

Unable to start Intel® Extreme Tuning Utility. If there is another performance tuning application running, you must close it before trying to start this application.

Resolution

This error can occur for a couple of reasons:

  • Sometimes Intel® XTU service or driver might be not transferred correctly when upgrading the operating system from Windows® 10 to Windows 11*. This can cause Intel® XTU not to launch or start.
  • When the user has tried to install the Intel® XTU on top of an existing installer without properly uninstalling the previous one. Note that some OEM systems could have Intel® XTU pre-installed.

Follow the steps below to resolve the issue:

  1. Uninstall the Intel XTU version.
  2. Go to device manager and remove all the instances of the XTU component driver in the device manager under software components. Refer to How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU).
  3. Reinstall the latest version of Intel® XTU.

Related Products

This article applies to 25 products.
Intel® Extreme Tuning Utility (Intel® XTU) 10th Generation Intel® Core™ i5 Processors 10th Generation Intel® Core™ i7 Processors 10th Generation Intel® Core™ i9 Processors 11th Generation Intel® Core™ i5 Processors 11th Generation Intel® Core™ i7 Processors 11th Generation Intel® Core™ i9 Processors 12th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i7 Processors 12th Generation Intel® Core™ i9 Processors 5th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ i5 Processors 6th Generation Intel® Core™ i7 Processors 7th Generation Intel® Core™ i3 Processors 7th Generation Intel® Core™ i5 Processors 7th Generation Intel® Core™ i7 Processors 8th Generation Intel® Core™ i3 Processors 8th Generation Intel® Core™ i5 Processors 8th Generation Intel® Core™ i7 Processors 8th Generation Intel® Core™ i9 Processors 9th Generation Intel® Core™ i3 Processors 9th Generation Intel® Core™ i5 Processors 9th Generation Intel® Core™ i7 Processors 9th Generation Intel® Core™ i9 Processors Intel® Core™ X-series Processors

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