Warranty Information for Intel® Solid State Drives and Modules


Warranty & RMA



You don't need to register your Intel® Solid State Drive or Intel® Optane™ memory to obtain return material authorization (RMA).

To review your warranty, see Memory and Storage Limited Warranties.

To begin the warranty process, follow the instructions below.

Click or the topic for details:

Gather necessary Information
  • Serial number (SN or ISN) and Model number
  • SA number
    • The SA number is located on the drive's label.
  • Proof-of-purchase

If submitting a warranty claim, the following information will be helpful:

Label examples:
Intel® Optane™ memory module label
Memory Module
Intel® Solid State Drive labels
Intel Solid State Drive
Check if your Intel® SSD or module is still under warranty and submit a warranty claim
  1. Go to the Warranty Information page.
  2. Under Product Type, select Intel® Optane™ Products              
  3. Enter the unique serial number as listed on the label: SN or ISN.
  4. Click Check Products.
  5. If your product is covered under warranty, click Request support for selected product to start the RMA process.
What to expect after submitting your RMA request When you submit your request, a customer service agent works with you. They check if your memory module or drive is eligible for a return material authorization (RMA) replacement. For eligible products, the agent creates an RMA request for you and includes the RMA number in a system-generated email message. The email includes shipping instructions for returning your drive.

Read the shipping instructions thoroughly for where to ship your Intel® SSD or Intel® Optane™ memory module.

  • Shipping Intel SSDs:
    1. Back up your SSD and erase the drive before shipping.
    2. Remove any brackets, cables, and accessories from the SSD before shipping. We can't return these items.


  • Shipping the Intel Optane memory module:

    In Windows*, disable the Intel Optane memory module. See the How to Disable System Acceleration with Intel® Optane™ Memory for more information. If the module is no longer seen in the operating system, and you're unable to disable through the steps detailed in this guide, then:

    1. In the System BIOS under Intel® Rapid Storage Technology, locate and select the listing for the Intel® Optane™ memory module in your system.
    2. Select either Reset to Non-Optane Mode or Deconcatenate and don't select Preserve User Data. Options available are dependent on the state of the drive in your system.
      Note Consult the vendor of your motherboard for the user guide to locate these settings.
    3. Remove any brackets, cables, and accessories from the SSD before shipping. We can't return these items.


Related topics
Intel® Memory and Storage Tool
Intel® SSD Firmware Update Tool