Article ID: 000055832 Content Type: Troubleshooting Last Reviewed: 06/28/2022

Screen Goes Black When the Graphics Driver Is Enabled

Environment

Intel® HD Graphics 620

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Summary

Screen goes black when the graphics driver is enabled or updated.

Description

The screen goes black when the graphics driver is enabled.

Resolution

There are several options to solve this issue:

  • If you have a discrete graphics card, check with the computer manufacturer if the system supports a hybrid graphics configuration.
  • If hybrid graphics is supported, try doing a Clean Installation of the Intel® Graphics Driver.
  • If the system does not support hybrid graphics, then leave the Intel® Graphics disabled, or as recommended by the computer manufacturer.