Article ID: 000055815 Content Type: Error Messages Last Reviewed: 07/28/2022

Error Message: “Cannot Find Intel Graphics” When Playing Games on Blizzard's Battle.net Platform

Environment

Windows® 10, 64-bit*

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Summary

How to fix OpenGL ES Error when launching 3rd party app

Description

While launching third party application, it shows the following OpenGL ES Error: Cannot find the Intel graphics.

Resolution

​​To resolve this issue, read the following steps:

  1. Disable the third party application and its installer
    1. Open the Task Manager, on the processes tab, select the third party application to end the process.
    2. If the third party application is Blizzard Battle, end the following processes:
      • Agent.exe
      • Blizzard Launcher.exe
    3. Delete Battle.net files and run the app in Administrator mode.
  2. Disable the third party Chinese input method (if any).
    • Open the Task Manager, on the processes tab, and select the application to end the process.
  3. Reinstall the Intel integrated graphics driver.

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