Article ID: 000054859 Content Type: Troubleshooting Last Reviewed: 06/15/2022

Troubleshooting Issues with Multiple Displays

Environment

Intel® Graphics

Windows® 10 family

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Summary

This article provides basic troubleshooting steps for multi-display configurations.

Description
  • Unable to set up multiple monitors
  • Unable to set up monitors with internal laptop display
  • Blank screen on secondary or third display
Resolution

Try the troubleshooting suggestions below:

  • Check that the latest graphics driver for the computer is installed. See How to Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1* for steps on how to update your driver.
  • Confirm the displays are enabled in the Intel Graphics Command Center or Intel Graphics Control Panel.
  • Check video cables and make sure they are properly plugged in the video ports on both the computer and the TV/display
  • Verify the other displays are powered on.
  • Try reseating the video cable on both ends: where it connects to on the display and on the computer.
  • Try rebooting the computer.
  • If using adapters or dongles, try a direct connection (HDMI to HDMI, DisplayPort* to DisplayPort*, etc.). Using video adapters/converters may cause improper detection of one or more display(s) connected to your computer.
  • Try a different resolution.
  • Try a different cable and connector type.
  • If you are using a laptop computer and it is running on a battery, try connecting your laptop to an external power source. On some laptops, the external display device connector is not enabled when the laptop is running on battery.
  • Some monitors have more than one input connector. Verify that the display is configured to use the input connector or try a different input connector on the monitor. You might need to use the button or menu to switch to the appropriate input connector or source.
  • If using a docking station and only detects one display, try to move the other display directly to the laptop's HDMI port. Check for possible compatibility issues with the docking station.

For three display configurations:

Additional information

What should I do if the independent displays aren't working?

Contact your computer or motherboard manufacturer. Determine if your model supports three displays and what configurations are required. We provide general information about Intel® graphics features. Manufacturers can incorporate customizations that may not support all general graphics features.

Why is one external monitor in my multiple display configuration undetected by the Intel® Graphics Command Center or the Intel® Graphics Control Panel?

A monitor may not show up in the Intel® graphics user interface if the bandwidth/dot clock exceeds maximum allowable limits. The graphics driver dynamically detects displays in the Intel® Graphics Command Center and Intel® Graphics Control Panel based on the bandwidth availability.

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