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Why Is the Intel® NUC Not Connecting to the Internet?

Content Type: Troubleshooting | Article ID: 000039456 | Last Reviewed: 07/26/2021

Description Resolution

windows10family

Intel® NUC

Description

The Intel® NUC connects to the local network, but there is no internet access. Other devices on the network have internet access.

To fix the issue, please follow the next steps:

Update the Intel® Gigabit Ethernet Network Connection Driver (link to update method for Ethernet Driver) and the Intel® Wireless Technology–Based Driver. (link to update method for Wi-Fi Driver)
Perform a Network device Reset.
1. Right-click the Windows menu button, navigate to the Device manager.
2. In the list of devices find and expand the Network Adapters section.
3. If you are using an Ethernet connection - right-click the Intel® Ethernet Connector and choose Disable Device, wait for a couple of minutes and then enable the device.
4. If you are using a Wireless connection - right-click the Intel® Wireless adapter and choose Disable Device, wait for a couple of minutes and then enable the device.
Reboot your Access point device.
Try connecting to a different network if possible to test your device.
If the above steps don't solve the connection issue, contact Intel Customer Support.

This article applies to 56 products.

Intel® NUC Board with 5th Generation Intel® Core™ Processors Intel® NUC Board NUC9V7QNB Intel® NUC Board NUC9VXQNB Intel® NUC Board NUC9i5QNB Intel® NUC Board NUC9i7QNB Intel® NUC Board NUC9i9QNB Intel® NUC Board with Intel® Atom® Processors Intel® NUC Board DE3815TYBE Intel® NUC Board with Intel® Celeron® Processors Intel® NUC Board with Intel® Pentium® Processors Legacy Intel® NUC Board Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Kit with Intel® Pentium® Processors Legacy Intel® NUC Kits Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH) Intel® NUC Mini PC with Intel® Celeron® Processors Intel® NUC Mini PC with Intel® Pentium® Processors

Intel® NUC Board NUC5i3MYBE Intel® NUC Board NUC5i5MYBE Intel® NUC Board D33217CK Intel® NUC Board D33217GK Intel® NUC Board D34010WYB Intel® NUC Board D53427RKE Intel® NUC Board D54250WYB Intel® NUC Board DCP847SKE Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit NUC6CAYH Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH Intel® NUC Kit NUC5PGYH

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