Summary
Troubleshooting guide to fixing internet connection issues on Intel® NUC.
Description
The Intel® NUC connects to the local network, but there is no internet access. Other devices on the network have internet access.
Resolution
To fix the issue, please follow the next steps:
- Update the Intel® Gigabit Ethernet Network Connection Driver (link to update method for Ethernet Driver) and the Intel® Wireless Technology–Based Driver. (link to update method for Wi-Fi Driver)
- Perform a Network device Reset.
- Right-click the Windows menu button, navigate to the Device manager.
- In the list of devices find and expand the Network Adapters section.
- If you are using an Ethernet connection - right-click the Intel® Ethernet Connector and choose Disable Device, wait for a couple of minutes and then enable the device.
- If you are using a Wireless connection - right-click the Intel® Wireless adapter and choose Disable Device, wait for a couple of minutes and then enable the device.
- Reboot your Access point device.
- Try connecting to a different network if possible to test your device.
- If the above steps don't solve the connection issue, contact Intel Customer Support.