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Event ID 37 and 41 Warnings in Event Viewer in Intel® NUC products

Content Type: Error Messages   |   Article ID: 000039036   |   Last Reviewed: 08/05/2021
Description Resolution Additional information

Environment

Operating System

windows10family
 

Description

Event viewer shows the following information:

Event ID: 37/41 Source: Microsoft-Windows-Kernel-Processor-Power.

The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for [x] seconds since the last report.

Resolution

  1. Update to the latest BIOS version available for the unit
  2. Load BIOS defaults. 
  3. In BIOS, press F9, Save and Exit.
  4. Set Primary Power Settings to be Balanced or Maximum in BIOS.
  5. Set Power options in Windows to High Performance and Maximum & Minimum processor states to be 100%. 

 In Windows:

  1.  Go to Control Panel > Power Options >
  2. Set Power Plan: High performance
  3. Under Power Plan (High performance), select Change plan settings
  4. Change advanced power settings
  5.  Processor power management:
    1. Set Minimum processor state = 100%
    2. Set Maximum processor state = 100%

Additional information

Event Viewer ID 37 is part of the normal frequency/power management that exists on all platforms. 
For example, the OS requests more power/frequency due to increased Hyper-Threading/Applications running. The firmware responds and denies it due to the maximum power for the current system has already been reached. This basically means that the processor is being managed by technologies such as Enhanced Intel SpeedStep® Technology, Intel® Speed Shift Technology, etc.

If the previous steps do not fix these warnings, it is recommended to perform a clean installation of the operating system in case of software corruption.

Related Products

This article applies to 37 products.
Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Kit with Intel® Pentium® Processors Legacy Intel® NUC Kits Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH) Intel® NUC Mini PC with Intel® Celeron® Processors Intel® NUC Mini PC with Intel® Pentium® Processors

Discontinued Products

Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit NUC6CAYH Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH Intel® NUC Kit NUC5PGYH

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