Summary
Steps to fix HDR & WCG black screen issue in Windows® 10.
Description
With drivers 24.xxxx or 25.xxxx, turning on the HDR (High Dynamic Range) and WCG (Wide Color Gamut) option in Windows® 10 1803 and Windows® 10 1809 settings results with the display unable to properly receive 4K HDR signal, causing the screen to go black.
Resolution
Complete the available updates on the system for:
- The Operating System
- Go to Windows Settings.
- Go to Update and Security.
- Click Check for Updates
- Install the updates
- Follow the steps of How to Install an Intel® Graphics Driver in Windows® 10.
We recommend contacting Microsoft Support* if the issue persists.