Black Screen When Enabling HDR & WCG in Windows® 10

With drivers 24.xxxx or 25.xxxx, turning on the HDR (High Dynamic Range) and WCG (Wide Color Gamut) option in Windows® 10 1803 and Windows® 10 1809 settings results with the display unable to properly receive 4K HDR signal, causing the screen to go black.

Complete the available updates on the system for:

1. The Operating System
   • Go to Windows Settings.
   • Go to Update and Security.
   • Click Check for Updates
   • Install the updates
2. Follow the steps of How to Install an Intel® Graphics Driver in Windows® 10.

We recommend contacting Microsoft Support* if the issue persists.