Article ID: 000038397 Content Type: Troubleshooting Last Reviewed: 07/28/2021

How to Determine that a Backup Battery Unit is Defective for the Intel® RAID Module RMSP3CD080F

Environment

Intel® RAID Maintenance Free Backup AXXRMFBU7

WindowsServer2016

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Summary

Troubleshooting steps that could show whether the Backup Battery Unit is defective

Description

Information and details about the Intel® RAID Maintenance Free Backup AXXRMFBU7

Resolution

Refer to the Intel® RAID Maintenance Free Backup AXXRMFBU7 section in the 12Gb/s Intel® RAID Controllers User Guide.

Here are some troubleshooting options for determining if the unit can be defective:

  • Check if there are any temperature issues within the server. The lifecycle of the battery can be greatly shortened by this issue. 
  • Check the information about the battery with the BIOS.


To view the Intel® RAID Maintenance Free Backup information, do the following:

  1. At boot, press the <F2> key when prompted and enter the Setup BIOS.
  2. Navigate to Main, Advanced, PCI Configuration, and then UEFI Option ROM Control.
  3. Look for the RAID card under the Storage Controller list.  
  4. Press Enter to get into the Main Menu for the HII Configuration Utility. 
  5. Enter the Main Menu and select Hardware Components to go to the Hardware Component Screen. 
  6. The Hardware Component Screen shows the Battery Status. Select the Battery Management option.
  7. The Battery Management screen contains the following information:

    Battery Type: A string that identifies the Intel® RAID Maintenance Free Backup type
    Battery Status: The current status of the Intel® RAID Maintenance Free Backup (Normally, it should be optimal.)
    Temperature: The current temperature of the battery pack or supercap
    Capacitance: With time, the capacitance decreases. This field shows the current capacitance of the battery pack or supercap.

Note

Other components such as Intel® RAID Controllers/Intel® RAID Modules could affect the battery's lifecycle. 

If there are no indications about the battery being defective, please get in contact with your support representative for further diagnostic and a possible replacement.

Additional information

Defective Maintenance Free Backup unit

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