Article ID: 000036377 Content Type: Connectivity Last Reviewed: 07/12/2021

Known issue with Intel® vPro™ capable HP* systems




HP* Elitedesk 800 G2 Desktop Mini loose ability to remote connect through AMT after a period of time.


HP* Elitedesk 800 G2 Desktop Mini loose ability to remote connect through AMT after a period of time. When system is rebooted remote connection capability gets back to normal. OEM BIOS and ME firmware needs to be updated.


This is actually a known issue. Intel has released a FW fix and HP has the fix available on their website for this model. The customer needs to go to scroll down to the Firmware section and download Management Engine (ME) firmware

Additional information

Known issue on ME and HP systems about an issue with losing the ability to connect to a particular model of HP machine .

The hardware is an HP EliteDesk 800 G2 Desktop Mini -

The issue occurs when connect to a PC that has had continuous power for more than a month, there is a strong chance that the vPro will reject all attempts to access it despite the credentials being correct.

The only way to log in is to physically remove power and back again.


HP EliteDesk 800*
8300 SFF PC's
Operating System Name Microsoft Windows® 10 Pro
Operating System Version 10.0.17134 Build 17134
System Manufacturer HP*
System Name SJS-WS-003
System Model HP EliteDesk 800 G2 DM 65W
Processor Intel® Core™ i5-6500 CPU @ 3.20GHz, 3.19 GHz, 4 Core(s), 4 Logical Processor(s)
BIOS Version HPN21 Ver. 02.35

[Intel® Management Engine Information]

ME Control Mode Admin
Provisioning Mode Post Provisioning
BIOS boot Post Boot
Last ME reset reason Global System Reset
Local FWUpdate Enabled
Power Policy Desktop: ON in S0, ME Wake in S3, S4-5

[FW Capabilities]

Intel® Active Management Technology Enabled
Intel® Capability Licensing Service Enabled
Intel® Dynamic Application Loader Enabled
Protect Audio Video Path Enabled

[Intel® Active Management Technology]

MEBx Version
FW Version
LMS Version
MEI Driver Version
SOL Driver Version

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