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Computer Randomly Reboots or Shuts Down

Content Type: Troubleshooting   |   Article ID: 000035903   |   Last Reviewed: 09/06/2022
Description Resolution

Environment

Operating System

Windows® 10 family
Systems built with Intel® Boxed Processors

Description

My computer reboots or shuts down at random.

Resolution

If the system is randomly rebooting, try to exclude any hardware issues. Start with a power supply, one DRAM (depending on the motherboard configurations), and connect to a monitor. Note that some processors require a video card. Load the default BIOS setting in your system.

The following tips may help in resolving the issue.

If the system is rebooting randomly.

  • Check if the PSU (power supply unit) has enough wattage for the whole platform under heavy load.
  • Test DRAM:
    • You can run the Windows Memory Diagnostic, OR
    • You can run available memory diagnostic tests (such as MemTest86).
    • Try to swap the DRAM with a good-known working DRAM.

If the system is shutting down randomly, follow the guidance on overheating symptoms and troubleshooting to exclude any overheating issues.

You may check Windows* event log to see if any issues were reported.

If a blue screen error happened, refer to Blue Screen of Death (BSOD) Errors While Using Intel® Processors.

Related Products

This article applies to 61 products.
Intel® Celeron® Processor 1000 Series Intel® Celeron® Processor 2000 Series Intel® Celeron® Processor 3000 Series Intel® Celeron® Processor 4000 Series Intel® Celeron® Processor 5000 Series Intel® Celeron® Processor G Series Intel® Celeron® Processor J Series Intel® Celeron® Processor N Series 10th Generation Intel® Core™ i3 Processors 10th Generation Intel® Core™ i5 Processors 10th Generation Intel® Core™ i7 Processors 10th Generation Intel® Core™ i9 Processors 11th Generation Intel® Core™ i3 Processors 11th Generation Intel® Core™ i5 Processors 11th Generation Intel® Core™ i7 Processors 11th Generation Intel® Core™ i9 Processors 12th Generation Intel® Core™ i3 Processors 12th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i7 Processors 12th Generation Intel® Core™ i9 Processors 13th Generation Intel® Core™ i5 Processors 13th Generation Intel® Core™ i7 Processors 13th Generation Intel® Core™ i9 Processors 4th Generation Intel® Core™ i3 Processors 4th Generation Intel® Core™ i5 Processors 4th Generation Intel® Core™ i7 Processors 5th Generation Intel® Core™ M Processors 5th Generation Intel® Core™ i3 Processors 5th Generation Intel® Core™ i5 Processors 5th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ i3 Processors 6th Generation Intel® Core™ i5 Processors 6th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ m Processors 7th Generation Intel® Core™ i3 Processors 7th Generation Intel® Core™ i5 Processors 7th Generation Intel® Core™ i7 Processors 7th Generation Intel® Core™ m Processors 8th Generation Intel® Core™ i3 Processors 8th Generation Intel® Core™ i5 Processors 8th Generation Intel® Core™ i7 Processors 8th Generation Intel® Core™ i9 Processors 8th Generation Intel® Core™ m Processors 9th Generation Intel® Core™ i3 Processors 9th Generation Intel® Core™ i5 Processors 9th Generation Intel® Core™ i7 Processors 9th Generation Intel® Core™ i9 Processors Intel® Core™ X-series Processors Intel® Pentium® Gold Processor Series Intel® Pentium® Processor 1000 Series Intel® Pentium® Processor 2000 Series Intel® Pentium® Processor 3000 Series Intel® Pentium® Processor 4000 Series Intel® Pentium® Processor D Series Intel® Pentium® Processor G Series Intel® Pentium® Processor J Series Intel® Pentium® Processor N Series Intel® Pentium® Silver Processor Series

Discontinued Products

Legacy Intel® Celeron® Processor Legacy Intel® Core™ Processors Legacy Intel® Pentium® Processor

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