Troubleshooting for random reboot or shutdown issuess on a systems built with Intel® Boxed Desktop Processors
My computer reboots or shuts down at random.
If the system is randomly rebooting, try to exclude any hardware issues. Start with a power supply, one DRAM (depending on the motherboard configurations), and connect to a monitor. Note that some processors require a video card. Load the default BIOS setting in your system.
The following tips may help in resolving the issue.
If the system is rebooting randomly.
- Check if the PSU (power supply unit) has enough wattage for the whole platform under heavy load.
- Test DRAM:
- You can run the Windows Memory Diagnostic, OR
- You can run available memory diagnostic tests (such as MemTest86).
- Try to swap the DRAM with a good-known working DRAM.
If the system is shutting down randomly, follow the guidance on overheating symptoms and troubleshooting to exclude any overheating issues.
You may check Windows* event log to see if any issues were reported.
If a blue screen error happened, refer to Blue Screen of Death (BSOD) Errors While Using Intel® Processors.