Summary
Covers the inability of the Intel® Server System to boot to the operating system (OS) due to the system freezes.
Description
Intel® Server System freezes at boot-up.
Resolution
Refer to the SMI Timeout section in System Event Log Troubleshooting Guides for Intel® Server Boards.
The System Management Interrupt (SMI) is an interrupt that gets generated so the processor can service server management events.
Typically these are memory or PCI errors or other forms of critical interrupts, in order to log them to System Event Log (SEL). If this interrupt times out, the system is frozen. The Baseboard Management Controller (BMC) resets the system after logging the event.
Next steps
This event normally only occurs after another more critical event:
- It is recommended to check the SEL for any critical interrupts, memory errors, bus errors, PCI errors, or any other serious errors.
- If these events are not present, the system locked up before it was able to log the original issue. In this case, Contact Support for log review and analysis.
