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Intel® Server System Unable to Boot to the Operating System (OS)

Content Type: Troubleshooting   |   Article ID: 000034049   |   Last Reviewed: 07/23/2021
Description Resolution

Environment

Operating System

WindowsServer2016
Intel® Server Board S2600CW2R

Description

Intel® Server System freezes at boot-up.

Resolution

Refer to the SMI Timeout section in System Event Log Troubleshooting Guides for Intel® Server Boards.

The System Management Interrupt (SMI) is an interrupt that gets generated so the processor can service server management events. 

Typically these are memory or PCI errors or other forms of critical interrupts, in order to log them to System Event Log (SEL). If this interrupt times out, the system is frozen. The Baseboard Management Controller (BMC) resets the system after logging the event. 

Next steps

This event normally only occurs after another more critical event:

  1. It is recommended to check the SEL for any critical interrupts, memory errors, bus errors, PCI errors, or any other serious errors.
  2. If these events are not present, the system locked up before it was able to log the original issue. In this case, Contact Support for log review and analysis. 

Related Products

This article applies to 105 products.
Intel® Server Board S2600WFTF Intel® Server System R2208WFSZ Intel® Server System R2208WTTVS

Discontinued Products

Intel® Server Board S2600CW2 Intel® Server Board S2600CW2R Intel® Server Board S2600CW2S Intel® Server Board S2600CW2SR Intel® Server Board S2600CWT Intel® Server Board S2600CWTR Intel® Server Board S2600CWTS Intel® Server Board S2600CWTSR Intel® Server Board S2600KP Intel® Server Board S2600KPF Intel® Server Board S2600KPFR Intel® Server Board S2600KPR Intel® Server Board S2600STB Intel® Server Board S2600STBR Intel® Server Board S2600STK Intel® Server Board S2600STQ Intel® Server Board S2600STQR Intel® Server Board S2600STS Intel® Server Board S2600TP Intel® Server Board S2600TPF Intel® Server Board S2600TPFR Intel® Server Board S2600TPR Intel® Server Board S2600WF0 Intel® Server Board S2600WF0R Intel® Server Board S2600WFQ Intel® Server Board S2600WFQR Intel® Server Board S2600WFT Intel® Server Board S2600WFTR Intel® Server Board S2600WT2 Intel® Server Board S2600WT2R Intel® Server Board S2600WTT Intel® Server Board S2600WTTR Intel® Server System LWP1304YR561601 Intel® Server System R1208WFQYSR Intel® Server System R1208WFTYS Intel® Server System R1208WFTYSR Intel® Server System R1304WF0YS Intel® Server System R1304WF0YSR Intel® Server System R1304WFTYS Intel® Server System R1304WFTYSR Intel® Server System R1208WT2GS Intel® Server System R1208WT2GSR Intel® Server System R1208WTTGS Intel® Server System R1208WTTGSBPP Intel® Server System R1208WTTGSR Intel® Server System R1304WT2GS Intel® Server System R1304WT2GSR Intel® Server System R1304WTTGS Intel® Server System R1304WTTGSR Intel® Server System ASB2208WFAFC1 Intel® Server System ASB2208WFAFP1 Intel® Server System LWP2208ZR561603 Intel® Server System LWP2208ZR581202 Intel® Server System LWP2216ZR561204 Intel® Server System LWP2216ZR561205 Intel® Server System R2208WF0ZS Intel® Server System R2208WF0ZSR Intel® Server System R2208WFDZS Intel® Server System R2208WFQZS Intel® Server System R2208WFQZSR Intel® Server System R2208WFSZS Intel® Server System R2208WFTZS Intel® Server System R2208WFTZSR Intel® Server System R2224WFQZS Intel® Server System R2224WFTZS Intel® Server System R2224WFTZSR Intel® Server System R2308WFTZS Intel® Server System R2308WFTZSR Intel® Server System R2312WF0NP Intel® Server System R2312WF0NPR Intel® Server System R2312WFQZS Intel® Server System R2312WFTZS Intel® Server System R2312WFTZSR Intel® Server System R2208WT2YS Intel® Server System R2208WT2YSR Intel® Server System R2208WTTYC1 Intel® Server System R2208WTTYC1R Intel® Server System R2208WTTYS Intel® Server System R2208WTTYSR Intel® Server System R2224WTTYS Intel® Server System R2224WTTYSR Intel® Server System R2308WTTYS Intel® Server System R2308WTTYSR Intel® Server System R2312WTTYS Intel® Server System R2312WTTYSR Intel® Server System LWK2AC3PXXX01 Intel® Server System LWK2LC3U4880A Intel® Server System LWK2LC3U5680A Intel® Server System S9232WK1HAC Compute Module Intel® Server System S9232WK1HLC Compute Module Intel® Server System S9232WK2HAC Compute Module Intel® Server System S9232WK2HLC Compute Module Intel® Server System S9248WK1HLC Compute Module Intel® Server System S9248WK2HAC Compute Module Intel® Server System S9248WK2HLC Compute Module Intel® Server System S9256WK1HLC Compute Module Intel® Server Board S2600BPB Intel® Server Board S2600BPBR Intel® Server Board S2600BPQ Intel® Server Board S2600BPQR Intel® Server Board S2600BPS Intel® Server Board S2600BPSR

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