Summary
Steps to try when flickering or screen tearing appear while playing games.
Description
While gaming, the user experiences one or more of the following: stuttering, flickering, scratching at an image level.
Resolution
- Confirm there are no BIOS or Operating System updates missing.
- Check with the motherboard manufacturer for BIOS updates and instructions on how to apply them.
- Update the Intel® Processor Graphics driver.
- Follow How to Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*.
- If a dedicated graphics card is in use, download the latest driver from the graphics card manufacturer and update it according to their instructions.
- Check the power plan settings.
- Press Windows + R.
- In the Run window, type powercfg.cpl and press OK.
- Under Choose or customize a power plan, the currently selected power plan is displayed (set to Balanced by default). To the right of the current power plan, select the option for Change plan settings.
- Click Change advanced power settings.
- Scroll down, find Processor power management and expand it.
- Expand Maximum processor state.
- Double-click On battery and set the value to 100, then do the same for Plugged in.
- Click Apply, then click OK to exit.
- Turn off the Windows Game Bar and Game DVR.
- Press Windows + S.
- In the Windows search box type Game bar settings and press Enter.
- Under Control how Game Bar opens and recognizes your game turn off the option for Record game clips, screenshots and broadcast using Game bar.
- From the left had menu, directly below Game Bar, select Game DVR.
- Turn off the Record in the background while I’m playing a game setting.
- Use the Intel® Processor Graphics settings recommended on Gameplay - Intel for each game.
- If applicable, test the configuration without the dedicated video card, using just the Intel® Processor Graphics or test the configuration using another dedicated video card (if possible).
- If the same issue can be observed, contact the game developer.
