Article ID: 000031560 Content Type: Troubleshooting Last Reviewed: 07/13/2021

Troubleshooting Steps When DRAM Memory Is Not Detected

Environment

Any system with Intel® Processors

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Summary

How to troubleshoot when the system does not detect the DRAM memory installed.

Description

The system does not detect the DRAM memory that is installed.

Resolution

Some client boards might have LED errors lights indicating memory issues. Beep codes can also indicate memory issues.  Refer to your motherboard documentation for information on the error indications.

Steps to troubleshoot memory issue:

  1. Use memory module that is recommended for your processor. 
  2. Place the memory module in one channel only
    •  Consult the motherboard vendor on the memory configuration on your motherboard.
    • Boot the system.
  3. If there is still an issue, try another known working memory module and place it in the same channel.  
  4. If the system boots, then the first memory module is confirmed to be faulty. You will need to replace it.
  5. If a second module is installed and not detected, please refer to your motherboard vendor documentation. 
  6. Try also to load the default setting for the BIOS, or update to the latest BIOS.

Product and Performance Information

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