Article ID: 000031560 Content Type: Troubleshooting Last Reviewed: 08/26/2022

Troubleshooting Steps When DRAM Memory Is Not Detected

Environment

Any system with Intel® Processors

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Summary

How to troubleshoot when the system does not detect the DRAM memory installed.

Description

Issues:

  • The system does not detect the DRAM memory that is installed.
  • The system does not detect the DRAM memory that is installed or only detects partial memory amounts.
  • The system won’t boot in a dual-channel configuration. No issue when on single-channel configuration.
Resolution

Some client boards might have LED errors lights indicating memory issues. Beep codes can also indicate memory issues.  Refer to your motherboard documentation for information on the error indications.

Steps to troubleshoot memory issue:

  1. Try to load the default setting for the BIOS, or update to the latest BIOS.
  2. Use memory module that is recommended for your processor.
  3. Place the memory module in one channel only
    • Consult the motherboard vendor on the memory configuration on your motherboard.
    • Boot the system.
  4. If there is still an issue, try another known working memory module in the same channel.
  5. If the system boots, then the first memory module is confirmed to be faulty, and you will need to replace it.
  6. If a second module is installed and not detected, refer to your motherboard vendor documentation.
  7. Test the motherboard: If you have another working motherboard.
  8. Test another compatible processor, and check if it boots fine using the same components (DRAM and motherboard).

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