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Troubleshooting Steps When RAM (Random Access Memory) Is Not Detected

Content Type: Troubleshooting   |   Article ID: 000031560   |   Last Reviewed: 06/06/2023
Description Resolution

Environment

Self-built system with Intel Desktop Boxed processor

Description

Issues could be:

  • The system does not detect the RAM (random access memory) that is installed.
  • The system does not detect the RAM that is installed or only detects partial memory amounts.
  • The system won’t boot in a dual-channel configuration. No issue when on single-channel configuration.
  • Memory controller not reading memory slots (A1, A2, or B1, B2)

Resolution

Some client boards might have LED errors lights indicating memory issues. Beep codes can also indicate memory issues. Refer to your motherboard documentation for information on the error indications.

Follow the steps below that may help in troubleshoot memory issue:

  1. Load the default setting for the BIOS, or update to the latest BIOS. You may wish to note the current BIOS settings before resetting the BIOS.
  2. Use memory module that is compatible with your processor.
  3. Place the memory module in one channel only. Consult the motherboard vendor on the memory configuration on your motherboard.
  4. Test the motherboard: If you have another working motherboard.
  5. Test with another compatible processor, and check if it boots fine using the same components (memory modules and motherboard).

Related Products

This article applies to 41 products.
Intel® Pentium® Gold Processor Series Intel® Pentium® Processor G Series Intel® Pentium® Processor J Series Intel® Celeron® Processor G Series Intel® Celeron® Processor J Series 10th Generation Intel® Core™ i7 Processors 10th Generation Intel® Core™ i9 Processors 11th Generation Intel® Core™ i5 Processors 11th Generation Intel® Core™ i7 Processors 11th Generation Intel® Core™ i9 Processors 12th Generation Intel® Core™ i3 Processors 6th Generation Intel® Core™ i3 Processors 6th Generation Intel® Core™ i5 Processors 6th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ m Processors 7th Generation Intel® Core™ i3 Processors 7th Generation Intel® Core™ i5 Processors 7th Generation Intel® Core™ i7 Processors 7th Generation Intel® Core™ m Processors 8th Generation Intel® Core™ i3 Processors 5th Generation Intel® Core™ M Processors 8th Generation Intel® Core™ i5 Processors 8th Generation Intel® Core™ i7 Processors 8th Generation Intel® Core™ m Processors 12th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i7 Processors 12th Generation Intel® Core™ i9 Processors 13th Generation Intel® Core™ i3 Processors 13th Generation Intel® Core™ i5 Processors 13th Generation Intel® Core™ i7 Processors 13th Generation Intel® Core™ i9 Processors 4th Generation Intel® Core™ i3 Processors 4th Generation Intel® Core™ i5 Processors 4th Generation Intel® Core™ i7 Processors 5th Generation Intel® Core™ i5 Processors 5th Generation Intel® Core™ i7 Processors 9th Generation Intel® Core™ i3 Processors 9th Generation Intel® Core™ i5 Processors 9th Generation Intel® Core™ i7 Processors Intel® Core™ X-series Processors

Discontinued Products

Legacy Intel® Core™ Processors

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