Skip To Main Content
Support Knowledge Base

How to Troubleshoot Server Restart Issues with the Intel® Server Systems

Content Type: Troubleshooting   |   Article ID: 000031478   |   Last Reviewed: 12/13/2021
Description Resolution

Environment

Operating System

Windows Server 2016*, Windows Server 2012 R2*
Intel® Server Boards and Intel® Server Systems

Description

The Intel® Server System is up for significant time, but suddenly a reboot issue is displayed.

Resolution

You can troubleshoot the Intel® Server System with the following:

  1. Determine if there were any recent changes that could have caused that issue, such as new hardware or firmware.
  2. Determine if there are any power issues within the site that could affect the Intel Server System.
  3. Make sure the server is updated to the latest Software Update Package (SUP). You can also find how to update your BIOS for Intel® Server Boards and Intel® Server Systems.
  4. Gather the Sysinfo logs for further analysis of what the issue could be related to. You can also find the User Guide for Intel System Information Retrieval Utility (Sysinfo).
  5. If none of the above steps determine the issue, consider contacting Support for a further diagnostics.
  6. If the Intel Server System is used for hosting Windows* Virtual Machines, the issue might be generated by the Hyper-V role. Below you can find the steps in order to remedy this behavior:
    1. First, try disabling and then re-enabling the Hyper-V role on your machine. Find the steps for enabling.1 In order to disable it, you have to enter Remove Roles and Features where you will deselect the role mentioned in the previously mentioned link.
    2. In case the above step did not solve the issue, you need to reinstall the operating system (OS) and enable the Hyper-V role.

1 This link is offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Related Products

This article applies to 51 products.
Intel® Server System R2208WFSZ

Discontinued Products

Intel® Server Board S2600BPB Intel® Server Board S2600BPBR Intel® Server Board S2600BPQ Intel® Server Board S2600BPQR Intel® Server Board S2600BPS Intel® Server Board S2600BPSR Intel® Server Board S2600STB Intel® Server Board S2600STBR Intel® Server Board S2600STK Intel® Server Board S2600STQ Intel® Server Board S2600STQR Intel® Server Board S2600STS Intel® Server Board S2600WF0 Intel® Server Board S2600WF0R Intel® Server Board S2600WFQ Intel® Server Board S2600WFQR Intel® Server Board S2600WFT Intel® Server Board S2600WFTR Intel® Server System LWP1304YR561601 Intel® Server System R1208WFQYSR Intel® Server System R1208WFTYS Intel® Server System R1208WFTYSR Intel® Server System R1304WF0YS Intel® Server System R1304WF0YSR Intel® Server System R1304WFTYS Intel® Server System R1304WFTYSR Intel® Server System ASB2208WFAFC1 Intel® Server System ASB2208WFAFP1 Intel® Server System LWP2208ZR561603 Intel® Server System LWP2208ZR581202 Intel® Server System LWP2216ZR561204 Intel® Server System LWP2216ZR561205 Intel® Server System R2208WF0ZS Intel® Server System R2208WF0ZSR Intel® Server System R2208WFDZS Intel® Server System R2208WFQZS Intel® Server System R2208WFQZSR Intel® Server System R2208WFSZS Intel® Server System R2208WFTZS Intel® Server System R2208WFTZSR Intel® Server System R2224WFQZS Intel® Server System R2224WFTZS Intel® Server System R2224WFTZSR Intel® Server System R2308WFTZS Intel® Server System R2308WFTZSR Intel® Server System R2312WF0NP Intel® Server System R2312WF0NPR Intel® Server System R2312WFQZS Intel® Server System R2312WFTZS Intel® Server System R2312WFTZSR

Need more help?

Contact support
Contact support