Article ID: 000031478 Content Type: Troubleshooting Last Reviewed: 12/13/2021

How to Troubleshoot Server Restart Issues with the Intel® Server Systems


Intel® Server Boards and Intel® Server Systems

Windows Server 2016*, Windows Server 2012 R2*


Standard troubleshooting for random restarts on Intel® Server Systems


The Intel® Server System is up for significant time, but suddenly a reboot issue is displayed.


You can troubleshoot the Intel® Server System with the following:

  1. Determine if there were any recent changes that could have caused that issue, such as new hardware or firmware.
  2. Determine if there are any power issues within the site that could affect the Intel Server System.
  3. Make sure the server is updated to the latest Software Update Package (SUP). You can also find how to update your BIOS for Intel® Server Boards and Intel® Server Systems.
  4. Gather the Sysinfo logs for further analysis of what the issue could be related to. You can also find the User Guide for Intel System Information Retrieval Utility (Sysinfo).
  5. If none of the above steps determine the issue, consider contacting Support for a further diagnostics.
  6. If the Intel Server System is used for hosting Windows* Virtual Machines, the issue might be generated by the Hyper-V role. Below you can find the steps in order to remedy this behavior:
    1. First, try disabling and then re-enabling the Hyper-V role on your machine. Find the steps for enabling.1 In order to disable it, you have to enter Remove Roles and Features where you will deselect the role mentioned in the previously mentioned link.
    2. In case the above step did not solve the issue, you need to reinstall the operating system (OS) and enable the Hyper-V role.

1 This link is offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

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