Article ID: 000030516 Content Type: Troubleshooting Last Reviewed: 08/06/2021

How to Troubleshoot Failed RAM Memory in a Server Node

Environment

 

osindependent

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Summary

Steps to isolate defective memory in a server node or board

Description

Server's BIOS reports multiple error codes (for example, DIMM failed test/initialization or is disabled) from 2 sticks of memory populating 2 slots in a server node or board.

Resolution

1. Review and confirm memory population rules for environment. To view the documentation that contain these rules, do a web search for your Intel® server product's name plus "Technical Product Specification".
2. Swap suspect memory for known working memory within system.
3. Observe for any error messages that might clarify whether the error is limited to the memory or the socket/location on the server board.
4. If error travels with memory, replace memory.
5. If error remains localized to the same memory socket, replace server board.

Related Products

This article applies to 226 products

Intel® Server Board D40AMP1SB
Intel® Server Board S2600STK
Intel® Server Board S2600STS
Intel® Server System D50TNP1MHCRAC Compute Module
Intel® Server System D50TNP1MHCRLC Compute Module
Intel® Server System D50TNP1MHEVAC Compute Module
Intel® Server System D50TNP2MFALAC Acceleration Module
Intel® Server System D50TNP2MHSTAC Storage Module
Intel® Server System D50TNP2MHSVAC Management Module
Intel® Compute Module HNS2600BPB
Intel® Compute Module HNS2600BPB24
Intel® Compute Module HNS2600BPB24R
Intel® Compute Module HNS2600BPBLC
Intel® Compute Module HNS2600BPBLC24
Intel® Compute Module HNS2600BPBLC24R
Intel® Compute Module HNS2600BPBLCR
Intel® Compute Module HNS2600BPQ
Intel® Compute Module HNS2600BPQ24
Intel® Compute Module HNS2600BPQ24R
Intel® Compute Module HNS2600BPQR
Intel® Compute Module HNS2600BPS
Intel® Compute Module HNS2600BPS24
Intel® Compute Module HNS2600BPS24R
Intel® Compute Module HNS2600BPSR
Intel® Storage System RAF1000JSP Family
Intel® Storage System RAF1000JSP
Intel® Server System LWF1304LNETCENT