Article ID: 000030490 Content Type: Maintenance & Performance Last Reviewed: 08/06/2021

How to fix an Undetected Memory Module on an Intel® Server Board

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Summary

Steps to work around the 019B BIOS, Major Severity error code on any Intel® Server Board/Intel® Server System

Description

A memory stick might show up as not detected.

NoteBIOS Error Manager might show up the "Major Severity" described 019B code, too.
Resolution

Proceed as follows:
1. Reseat the processor(s) and memory module(s).  Refer to the corresponding board/system service guide should it be needed.
2. Boot up into the BIOS, clear the system event log and load up the BIOS default settings.

Intel Customer Support with the system event logs for further analysis as chances are the memory slot in question is defective; click here for the log generation instructions.

Additional information

Possible Cause: One of the Intel® QuickPath Interconnect (QPI) links failed test/initialization

Related Products

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