Troubleshooting Connectivity and Streaming Issues on Intel® RealSense™ Cameras D400 on Linux*





What am I seeing?

  • Intel® RealSense™ software tools don't recognize the camera at all.
  • Can't see stream—Depth, IR, RGB—or streams aren't available in Intel RealSense Viewer or other application.

Why am I seeing it?

  • Camera not connected to a USB 3 port
  • Faulty installation of librealsense
  • Unsupported Linux* kernel

Ways to fix it

  • Connect the camera to a USB 3 port.
  • Upgrade the camera's firmware.
  • USB 2.0 is supported, but fewer streams are available. See the datasheet for Intel RealSense Depth Cameras D400 for more information on supported streams when connecting the camera to a USB 2 port.
  • Patch the kernel as needed by following these instructions.
  • See this page for more Troubleshooting information.

How do I collect logs?

  1. Plug in the Intel RealSense Camera D4xx into a USB port and enter:
    1. lsusb -v | tee lsusb_4xx.log
    2. dmesg | tee dmesg_4xx.log
  2. Contact Intel Customer Support and attach log files to case.