Below are some frequently asked questions about the capability to pin files, folders, and applications for system acceleration with Intel® Optane™ memory.
If you don't see the question/answer you have, contact Intel Support directly.
What is pinning?
Pinning enables customized responsiveness by allowing the selection of specific files, folders and applications to be accelerated.
How do I pin a file, folder, or application and what are the key requirements?
Will the 16-GB module support pinning?
No, modules must be at least 32 GB in capacity to support this capability.
Why is the pinning capability for system acceleration only available on Intel® Optane™ memory modules with a capacity of 32 GB and greater?
The 16-GB modules were designed to increase the responsiveness of the blocks of data accessed most often. Modules with a capacity of at least 32 GB contain enhanced capabilities to also cache larger data sets such as files and applications.
Can I use the pinning functionality when accelerating my secondary/data drive?
No, pinning is only available when accelerating the primary system/boot drive.
Can I pin something that is on my secondary/data drive if I'm currently accelerating the primary/boot drive?
No, only content that is currently on the disk being accelerated can be pinned.
Why does the Module Usage graph and table in the Pinning section of the Intel® Optane™ memory application only show a portion of the overall capacity of my module?
To provide the best possible user experience, a portion of the module is specifically reserved for the most accessed content/system files and user pinned content. It uses the logic of the Intel® Rapid Storage Technology (Intel® RST) driver. This is the capacity shown in the “Module Usage” graph and table.
When I pin a folder it shows a different folder in the pinning field, why is this?
When a folder is pinned, the root directory is shown to help with several situations. This may occur when a user has pinned multiple files with the same name, and these may be in different locations.
What is the difference between pinning an application and pinning a file?
When an application is pinned, some related files for execution may be pinned as well.
I right-click a file, folder, or application, and there's no option to pin, or the option to pin to Intel® Optane™ memory is grayed out.
This could be due to the following:
- The item isn't a supported file type for pinning (see Pinning a File, Folder, or Application for System Acceleration with Intel® Optane™ Memory).
- The item isn't on the accelerated drive (content must be on the accelerated drive to be pinned).
When I try to pin something, I get an error message: "Pinning failed" in the Intel® RST application / "Pinning Operation Failed - Unable to pin due to internal error. Please try pinning again" in the Intel® Optane™ memory application.
This could be due to the item you're trying to pin. This error message will show if the item selected to be pinned isn't located on the accelerated drive. For example, the file is located on a secondary/data drive when the boot drive is enabled for acceleration.
If this isn't the case, please contact Intel Support.