Frequently Asked Questions about Pinning for Acceleration with Intel® Optane™ Memory


Product Information & Documentation



Below are some frequently asked questions about the capability to pin files, folders, and applications for acceleration with Intel® Optane™ memory.

  • Most questions apply to both stand-alone Intel® Optane™ memory modules (paired as a volume) and the Intel® Optane™ Memory H Series modules. If any questions are specific to the Intel® Optane™ Memory H Series, it's noted.
  • Any reference to the acceleration of Secondary/Data drives only applies to Intel® Optane™ memory standalone configurations. Intel® Optane™ Memory H Series modules only support acceleration of the Intel® NAND portion of the module.

If you don't see the question/answer you have, contact Intel Support directly.

Click or the topic for details:

What is pinning?

Pinning enables customized responsiveness by allowing the selection of specific files, folders, and applications to be accelerated.

How do I pin a file, folder, or application and what are the key requirements?

See Pinning a File, Folder, or Application for System Acceleration with Intel® Optane™ Memory

Will the 16-GB module support pinning?

No, only devices with 32GB or greater Intel® Optane™ memory capacity will support this capability.

The 16-GB modules were designed to increase the responsiveness of the blocks of data accessed most often. Modules with a capacity of at least 32 GB contain enhanced capabilities to also cache larger datasets such as files and applications.

What is the pinning functionality support with secondary/data drive acceleration and disks with multiple partitions?

Pinning is only available for the drive or partition that contains the Windows® 10 OS being accelerated. 

This means that pinning is not supported in the following configurations:

  • When a data drive (non OS) is being accelerated
  • Multi-Disk or Multi-Partition Configurations – When the data to be pinned for acceleration is contained on a separate drive or partition other then the OS partition being accelerated 
Why does the Module Usage graph and table in the Pinning section of the Intel® Optane™ memory and Intel® Optane™ Memory and Storage Management applications only show a portion of the overall capacity of my module?

To provide the best possible user experience, a portion of the module is specifically reserved for the most accessed content/system files and user pinned content. It uses the logic of the Intel® Rapid Storage Technology (Intel® RST) driver. This is the capacity shown in the “Module Usage” graph and table.

The rest of the module’s capacity is used in the background by the Intel® RST driver to store OS frequently accessed data for accelerating system performance and improving applications’ responsiveness. Since this portion of the module’s capacity is used for this purpose, it is not shown in the “Module Usage” graph and table.

When I pin a folder it shows a different folder in the pinning field, why is this?

When a folder is pinned, the root directory is shown to help with several situations. This may occur when a user has pinned multiple files with the same name, and these may be in different locations.

What is the difference between pinning an application and pinning a file?

When an application is pinned, some related files for execution may be pinned as well.

I right-click a file, folder, or application, and there's no option to pin, or the option to pin to Intel® Optane™ memory is grayed out.

This could be due to the following:

If this isn't the case, please contact Intel Support.
When I try to pin something, I get an error message: "Pinning failed" in the Intel® RST application / "Pinning Operation Failed - Unable to pin due to internal error. Please try pinning again" in the Intel® Optane™ memory application.

This could be due to the item you're trying to pin. This error message will show if the item selected to be pinned isn't located on the accelerated drive. For example, the file is located on a secondary/data drive when the boot drive is enabled for acceleration.

If this isn't the case, please contact Intel Support.

Related topics
Pinning a File, Folder, or Application for System Acceleration with Intel® Optane™ Memory
More Information on Intel® Optane™ Memory