Steps to correct memory configuration and prevent error readings on Intel® Server Board S2600CP2J
On BMC Web Console, the memory voltage shows no sensors reading and on critical (red indication) status.
The following are recommended steps:
- Ensure that the memory modules are compatible with the server board and follow its memory population rules.
- Check the memory modules if they are properly seated. If possible, turn off the server system, remove the AC power, and re-seat the modules.
- Log in to BMC Web Console and check back for any changes on the voltage sensor readings.
- If no changes, pull the sysinfo log from the board. You may check the resources and instructions at System Information Retrieval Utility (SysInfo) for Intel® Server Boards and Systems based on Intel® 62X Chipset and contact Support for further assistance.
- These are baseboard voltage sensors that monitor the memories. A full description of them goes as follows:
Baseboard +1.35V P1 Low
Voltage Memory AB
(BB +1.35 P1LV AB)
Baseboard +1.35V P2 Low
Voltage Memory AB
(BB +1.35 P2LV AB)
- They trigger when the voltage goes down to 1h, which is not always a sign of failure as the memories are made to change the voltage consumption according to their need at any certain moment.
- The fact that all the values show as All deasserted means that at least at the very moment the situation does not represent an overall failure or a critical performance issue.
- The health value is unknown because as the moment of the reading there is no actual reading.
In short, this could be something temporary related to:
- Low voltage on the specified memories
- The memories not being properly seated in their sockets
- Or least likely but still possible physical damage to the sensor, memories, or sockets