Article ID: 000028099 Content Type: Error Messages Last Reviewed: 10/01/2021

How to Resolve Blue Screen Error with WHEA_UNCORRECTABLE_ERROR in Windows*


Windows_10, windows81


Methods to try to resolve the blue screen error WHEA_UNCORRECTABLE_ERROR when appears in Windows® 10 and Windows 8.1*


Getting a blue screen error in Windows*: WHEA_UNCORRECTABLE_ERROR.




The error WHEA_UNCORRECTABLE_ERROR"stands for Windows Hardware Error Architecture.  If you receive a blue screen error (also known as a stop code) with WHEA_UNCORRECTABLE_ERROR, it means that a hardware issue has occurred on your computer. Issues could be related to such things as hard drives, processor, power supply, bad or corrupted memory (DRAM).  It also could be that the device drivers are outdated or corrupted.  Another reason could be voltage changes.


To fix it, try the following tips in order, as the first or any following step might resolve your issue. 

  • Reboot the system and enter BIOS settings, set the BIOS to its default settings, and reboot system.
  • Remove any hardware or drivers that were installed recently to see if they are causing the issue.
  • If unable to start with normal mode, start Windows in safe mode.
    • Check if there are any driver errors in the device manager and update device driver for the devices that are showing errors. 
  • Get the latest updates with Windows Update. Go to Settings → Update & security Windows Update, and then select Check for updates.  When done, reboot your system.
  • Check if there are any hardware issues.
    • Try to boot with minimal hardware settings (for example, one DRAM, less hardware components on your system).
    • Test DRAM: Try Windows 10 app called Windows Memory Diagnostic to check for memory issues.
    • Test the processor,  using the Intel® Processor Diagnostic Tool which can be downloaded here. For more information about the tool, see The Intel® Processor Diagnostic Tool.
    • Check the power supply.
    • Try to test other hardware in the system. (For example, if another working hard drive is available, then use it instead.) 


Related Products

This article applies to 1 products