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Encountered error message "update not available" when update to 6.01 in X710

Content Type: Troubleshooting   |   Article ID: 000027294   |   Last Reviewed: 04/15/2022
Description Resolution Additional information

Description

Encountered error message "Update not available" when update firmware to 6.01 in X710.

Resolution

Contact the OEM* NIC vendor (depends on the OEM vendor such as Dell, Cisco or others.

* Computer Manufacturer Support Websites

Additional information

Updating the firmware of X710 network cards encountered error message such as the output below (depending on the OEM version some of this output may vary):

Num Description                               Ver. DevID S:B    Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet 10G 4P X710 SFP+ rNDC   6.00  1572 00:001 Update not available

02) Intel(R) Gigabit 4P I350-t Adapter       1.103  1521 00:129 Update not available

2) 9 hosts with ESXi 6.5U1 7388607

3) device ID output
 

root@vmware4:~] vmkchdev -L 0000:01:00.0

0000:01:00.0 8086:1572 1028:1f9c vmkernel vmnic0

NIC1

root@vmware4:~] vmkchdev -L 0000:01:00.1

0000:01:00.1 8086:1572 1028:0000 vmkernel vmnic1

2. Identify the OEM version based on MAC, device and vendor ID or the explicit OEM vendor name appeared in the log
 

Related Products

This article applies to 188 products.
Intel® Ethernet Controller X710 Intel® Ethernet Controller E830-XXVAM2 Intel® Ethernet Network Adapter E810-CQDA2 800 Series Network Adapters (up to 200GbE) Intel® Ethernet Network Adapter X710-DA2 for OCP 3.0 Intel® Ethernet Controller X710-BM2 500 Series Controllers (up to 10GbE) Intel® Ethernet Server Adapter I210 Series Intel® Ethernet Controller XL710-BM1 Intel® Ethernet Controller X550-AT2 Intel® Ethernet Converged Network Adapter X520-LR1 Intel® Ethernet Converged Network Adapter X520-DA2 Intel® Ethernet Network Adapter E835-XXVDA4 Intel® Ethernet Controller E610 Intel® Ethernet Network Adapter XXV710-DA2 Intel® Ethernet Network Adapter X710-T4L for OCP 3.0 Intel® Ethernet Network Adapter X722 Intel® Ethernet Software Intel® Ethernet Controller X540 Intel® Ethernet Network Adapter E830-CQDA2 for OCP 3.0 Intel® Ethernet Converged Network Adapter X550-T2 Intel® Ethernet Network Adapter E835-CQDA2 for OCP 3.0 Intel® Ethernet Network Adapter E835-XXVDA2 for OCP 3.0 Intel® 82579LM Gigabit Ethernet PHY Intel® Ethernet Controller E610-IAIT2 Intel® Ethernet Converged Network Adapter X550-T1 Intel® Ethernet Converged Network Adapter X520 Series Intel® Gigabit CT Desktop Adapter Intel® Ethernet Network Adapter E830-CQDA2 Intel® Ethernet Converged Network Adapter X710 Intel® Ethernet Network Adapter E610-XT2 Ethernet Products Gigabit Ethernet Adapters (up to 2.5GbE) Intel® Ethernet Converged Network Adapter X540-T2 Intel® Gigabit EF Server Adapter Series Intel® Ethernet Controller E835-CCEM1 Intel® Ethernet Network Adapter XXV710 Intel® Ethernet E810 Network Adapters (up to 100GbE) Intel® Ethernet Converged Network Adapter X540-T1 Intel® Ethernet Network Adapter E610-XT2 for OCP 3.0 Intel® Ethernet Controller I226 Series Intel® Ethernet Controller E835-CCAM1 Intel® Killer™ Ethernet E3000 2.5 Gbps Intel® Ethernet Server Adapter X710-DA2 for OCP Intel® Ethernet Network Adapter E810-XXVDA2 Intel® Ethernet Server Adapter X520 Intel® Ethernet E835 Network Adapters (up to 200GbE) Intel® Killer™ Ethernet E3100 2.5 Gbps Intel® Killer™ Ethernet Controller Intel® Ethernet Server Adapter X520-DA1 for Open Compute Project Intel® Ethernet Network Adapter XXV710-DA2 for OCP Intel® Gigabit CT Desktop Adapter Series Intel® Ethernet Network Adapter I350-T4 for OCP 3.0 Intel® Killer™ Ethernet Products Intel® Ethernet Controller XL710 Intel® Ethernet Network Adapter E610-IT4 for OCP 3.0 Intel® Ethernet Network Adapter XXV710-DA1 Intel® Ethernet E810 Controllers (up to 100GbE) Intel® Ethernet Converged Network Adapter X710-DA2 Intel® Ethernet Converged Network Adapter X520-SR1 Intel® Ethernet Server Adapter I210-T1 Intel® Killer™ Ethernet E2600 Intel® 82579V Gigabit Ethernet PHY Intel® Ethernet Server Adapter X520-DA2 for Open Compute Project Intel® Ethernet Converged Network Adapter XL710-QDA1 Intel® Ethernet Network Adapter I350 Series Intel® Ethernet E835 Controllers (up to 200GbE) Intel® Ethernet Converged Network Adapter X710-T4 Intel® Ethernet Network Adapter I226 Series Intel® Ethernet Server Adapter I340 Series 800 Series Controllers (up to 200GbE) Intel® Ethernet Controller I225 Series Intel® Ethernet Network Adapter X722-DA4 Gigabit Ethernet Controllers (up to 2.5GbE) Intel® Ethernet Controller E610-IAT2 Intel® Ethernet Network Adapter E610-IT4 500 Series Network Adapters (up to 10GbE) Intel® Ethernet Network Adapter X722-DA2 Intel® Ethernet Controller E810-XXVAM2 Intel® Ethernet Controller E835-XXVAM2 Intel® Ethernet Network Adapter E835-XXVDA4 for OCP 3.0 Intel® Ethernet Controller E810-CAM1 Intel® Ethernet Connection I219 Series Intel® 82579 Gigabit Ethernet Controller Ethernet Connections (up to 25GbE) Intel® Ethernet Network Adapter E830-XXVDA2 for OCP 3.0 Intel® Ethernet Controller E830-CCAM1 Intel® Killer™ Ethernet E2500v2 Intel® Ethernet Network Adapter E835-CCQDA1 for OCP 3.0 Intel® Ethernet Network Adapter X710-DA4 for OCP 3.0 Intel® Ethernet Network Adapter E610 Intel® Ethernet Server Adapter X520-DA2 Intel® Ethernet Controller X540-AT2 Intel® Ethernet Converged Network Adapter X540 Intel® Ethernet Network Adapter X710-T2L Intel® Gigabit ET Server Adapter Series Intel® Ethernet Network Adapter E810-2CQDA2 Multi-host Controllers (up to100GbE) 700 Series Network Adapters (up to 25GbE) Intel® Ethernet Network Adapter E610-XT4 for OCP 3.0 Intel® Ethernet Network Adapter E610-XT4 Intel® PRO/1000 PT Server Adapter Series Intel® Ethernet Controller E610-XAT2 Intel® Ethernet Controller E810-CAM2 Intel® Ethernet Controller E835-CAM1 Intel® Ethernet Controller X550 Intel® Ethernet Server Adapter I350 Series Intel® Ethernet Controller XL710-BM2 600 Series Controllers (up to 10GbE) Intel® Ethernet Network Adapter E835-CQDA2 Intel® Ethernet Network Adapter X710 Intel® Ethernet Network Adapter X710-T2L for OCP 3.0 Intel® 82567 Gigabit Ethernet Controller Intel® Ethernet Network Adapter X710-T4L Intel® Ethernet Controller X550-BT2 Intel® Ethernet E830 Network Adapters (up to 200GbE) Intel® Ethernet Converged Network Adapter XL710-QDA2 Intel® Ethernet E830 Controllers (up to 200GbE) Intel® Ethernet Network Adapter E810-CQDA1 Intel® Ethernet Converged Network Adapter X710-DA4 Intel® PRO/1000 PT Desktop Adapter Series 700 Series Controllers (up to 40GbE) Intel® Ethernet Network Adapter E830-XXVDA8F for OCP 3.0 Intel® Ethernet Converged Network Adapter X550 Intel® Ethernet Network Adapter E835-XXVDA2 600 Series Network Adapters (up to 10GbE) Intel® Ethernet Controller E610-XAT Intel® Ethernet Controller X550-AT Intel® Ethernet Controller E610-XAIT2 Intel® Ethernet Network Adapter E835-CCQDA1 Intel® Ethernet Network Adapter E810-XXVDA4 Intel® Ethernet Network Adapter XXV710-DA1 for OCP Intel® Ethernet Converged Network Adapter XL710

Discontinued Products

Intel® PRO/1000 PT Quad Port Low Profile Server Adapter Legacy Intel® Killer™ Ethernet Products Intel® 82578DC Gigabit Ethernet PHY Intel® Gigabit ET Quad Port Server Adapter Intel® PRO/1000 MF Server Adapter Legacy Ethernet Products Intel® 82566MC Gigabit Ethernet PHY Intel® 82566MM Gigabit Ethernet PHY Intel® Ethernet Controller XL710-AM2 Intel® 82577LC Gigabit Ethernet PHY Intel® 82578DM Gigabit Ethernet PHY Intel® PRO/1000 MT Desktop Adapter Series Intel® PRO/1000 MF Dual Port Server Adapter Intel® 82577LM Gigabit Ethernet PHY Intel® 82578 Gigabit Ethernet PHY Intel® PRO/1000 PF Dual Port Server Adapter Intel® PRO/1000 GT Desktop Adapter Intel® Gigabit VT Quad Port Server Adapter Series Intel® PRO/1000 PF Quad Port Server Adapter Intel® PRO/1000 MT Server Adapter Series Intel® Ethernet Controller X710-AM2 Intel® Ethernet Server Adapter I340-F4 Intel® Ethernet Converged Network Adapter X520-T2 Intel® Gigabit ET Dual Port Server Adapter Intel® PRO/1000 MT Quad Port Server Adapter Intel® Ethernet Server Adapter I350-F2 Intel® PRO/1000 PT Server Adapter Intel® Ethernet Controller XL710-AM1 Intel® PRO/1000 PF Server Adapter Series Intel® PRO/1000 GT Server Adapter Series Intel® Gigabit EF Dual Port Server Adapter Intel® 82566DC Gigabit Ethernet PHY Intel® 82566DM Gigabit Ethernet PHY Intel® Ethernet Server Adapter I350-T2 Intel® Gigabit ET2 Quad Port Server Adapter Intel® PRO/1000 MT Desktop Adapter Intel® Ethernet Server Adapter I340-T4 Intel® PRO/1000 PT Desktop Adapter Intel® PRO/1000 MF Server Adapter (LX) Intel® PRO/1000 PT Quad Port Server Adapter Intel® PRO/1000 PT Dual Port Server Adapter Intel® Ethernet Fabric Suite (Intel® EFS) Intel® PRO/1000 GT Desktop Adapter Series Intel® Gigabit VT Quad Port Server Adapter Intel® PRO/1000 MF Server Adapter Series Intel® Ethernet Converged Network Adapter X520-SR2 Intel® PRO/1000 MT Dual Port Server Adapter Intel® Ethernet Server Adapter I350-F4 Intel® Ethernet Server Adapter I350-T4 Intel® PRO/1000 MT Server Adapter Intel® PRO/1000 PF Server Adapter Intel® 82566 Gigabit Ethernet PHY Intel® Ethernet Converged Network Adapter X520-QDA1 Intel® PRO/1000 GT Quad Port Server Adapter Intel® 82577 Gigabit Ethernet PHY

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