Article ID: 000027109 Content Type: Troubleshooting Last Reviewed: 09/04/2024

Video Output from Laptop is not Scaled Properly on an External Display

Environment

Windows 8.1 family*

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Summary

This article describes the best methods to properly scale the computer video output to an external display.

Description

Video output from laptop is not scaling properly (for example, image too big) and thus doesn't show with the correct size on an external display.

Resolution
  1. Make sure your graphics driver is up-to-date. For instruction, seeHow to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*.
  2. Right-click the Computer Desktop
  3. Click Intel® Graphics Settings.
  4. Click Display.
  5. Select your external display from the drop-down menu under Select Display.
  6. In the Scaling section select Customize Aspect Ratio. The sliding scale should appear and you can adjust screen sizing. If this option is unavailable on your system, refer to Support for Custom Scaling on Intel Atom® Processors .

Newer monitors and TVs often have their own image scaling mechanisms. Consult your Monitor/TV user manual for the proper image scale option when connecting to a computer.

Additional information

It could be due to:

  • Video output characteristics (e.g. resolution and refresh rate) not matching the specifications from the external Display.
  • The external Display has its own scaling mechanism that conflicts with the graphics driver's scaler. 

Related Products

This article applies to 126 products

Intel® Data Center GPU Max Series
Intel® Data Center GPU Max 1550
Intel® Data Center GPU Max 1100