Summary
Troubleshooting steps to fix flickering, flashing or intermittent display issues.
Description
- Screen flicker when using VGA cable.
- After turning on the PC the screen flickers even when using an HDMI connector.
- Laptop screen flickers when is turned on.
Resolution
Try the following suggestions. Before that check with customer that how and from when the issue is occurring. Suggest customer to undo if there is any changes done to isolate the issue.
- Update the Intel graphics driver:
- For a laptop: Check with the laptop manufacturer to install recommended drivers on your system. If this does not solve the issue, perform a Clean Installation of the Intel Graphics driver.
- For desktop: Find the most up-to-date driver for your system on Download Center, or run the Intel® Driver and Support Assistant to automatically detect what device you have and install the latest driver. For more information on how to update your Intel driver, refer to the following: How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*
- You can also try installing the latest driver using Windows safe mode.
- Make sure that the operating system is up to date:
- Click the Start button.
- Search for Windows Update.
- Click Check for Updates and run all pertinent updates.
- In the case of a multi-monitor set up, check if the issue happens when only one display is attached.
- Try different monitors and display cables. Use straight connections with no video adapters/dongles in between.
- If the issue is with the VGA cable, use a different video output like HDMI, VGA, or DisplayPort* depending on the motherboard/laptop output options.
- Check if the flickering issue happens inside the BIOS configuration screen (To access the BIOS, check with the motherboard/laptop manufacturer).
- If the issue happens on the BIOS configuration screen, it could be a processor issue. Try using the processor on a different known working and compatible system (applies only on Intel® boxed processors). If issue persists, contact Intel Support.
- In case you have a laptop and the issue is shown on the BIOS, contact the laptop manufacturer.
- For laptops: Disable the Panel Self Refresh setting in the Intel Graphics Command Center by following the steps in How to Enable and Disable Panel Self Refresh.
- On your IGCC program, go to Displays and lower the resolution to the next setting down.
- Change the refresh rate to a lower setting.
- Put system on full power.
- Disable Desktop Window Manager:
- Access the Power User menu by right-clicking the Windows taskbar icon.
- Select Run.
- Type services.msc into the Run dialog box.
- Locate Desktop Window Manager Session Manager.
- Right-click it and select Stop.
- Right click Desktop Window Manager Session Manager again.
- Select Properties.
- Under the General tab, modify the start-up type to Disabled.
- Press OK.
- If you do not have access to the Intel Graphics Command Center, you can change the refresh rate to a lower setting using Windows Advance Display Settings
- Right-click the desktop screen and select display settings
- Scroll down and press on Advance Display Settings
- Choose native built in display monitor (If laptop)
- Under Refresh rate Change the refresh rate to a lower setting.
- Disable Desktop Window Manager:
- Access the Power User menu by right-clicking the Windows taskbar icon.
- Select Run.
- Type services.msc into the Run dialog box.
- Locate Desktop Window Manager Session Manager.
- Right-click it and select Stop.
- Right click Desktop Window Manager Session Manager again.
- Select Properties.
- Under the General tab, modify the start-up type to Disabled.
- Press OK.
If the issue persists, contact Intel Support.