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Cannot Connect to Wireless Network

Content Type: Troubleshooting   |   Article ID: 000025142   |   Last Reviewed: 08/30/2021

Environment

This problem can happen after a Windows* Update. 

Description

Intel® Compute Stick STK1AW32SC or Intel® Compute Stick STK1A32SC cannot connect to the internet using wireless (WiFi). You might see the following error message: 

The Intel Dual Band Wireless 7265 is experiencing driver or hardware related problems.

 

Resolution

Download and install the latest wireless networking driver from Download Center:

For the Intel® Compute Stick STK1AW32SC

For the Intel® Compute Stick STK1A32SC
 

Additional information

The wireless networking driver is not installed correctly.

 

Related Products

This article applies to 2 products.