Article ID: 000025142 Content Type: Troubleshooting Last Reviewed: 08/30/2021

Cannot Connect to Wireless Network

Environment

This problem can happen after a Windows* Update. 

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

This article contains troubleshooting steps if the Intel® Compute Stick can't connect to the internet.

Description

Intel® Compute Stick STK1AW32SC or Intel® Compute Stick STK1A32SC cannot connect to the internet using wireless (WiFi). You might see the following error message: 

The Intel Dual Band Wireless 7265 is experiencing driver or hardware related problems.

 

Resolution

Download and install the latest wireless networking driver from Download Center:

For the Intel® Compute Stick STK1AW32SC

For the Intel® Compute Stick STK1A32SC
 

Additional information

The wireless networking driver is not installed correctly.

 

Related Products

This article applies to 2 products