Article ID: 000025090 Content Type: Troubleshooting Last Reviewed: 02/13/2024

Blue Screen Error (BSOD) While Using Intel® Processors

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Summary

Troubleshooting steps to fix blue screen errors with systems using Intel® processors on Windows*

Description

A blue screen error (BSOD) is encountered when the system boots up or during normal computer operation.

Resolution

Troubleshooting wizard (Recommended)

You can use the Processor Troubleshooting Wizard to help you troubleshoot your issue or review the troubleshooting tips below.

Troubleshooting tips

Try the following troubleshooting tips as they may help with this issue:-

  1. Check the BSOD error message on Microsoft's website.
  2. Verify that all key hardware components are fully compatible for self-built systems:
    • The motherboard and its BIOS are compatible with the Intel® Processor.
    • The memory specifications comply with the processor's requirements.
    • Refer to: Intel® Product Compatibility Tool.
  3. Undo any recent hardware or software changes for self-built systems, including but not limited to:
    • Recent change in a BIOS (Basic Input Output System) setting.
    • Any OS patch installed or setting changed.
    • Any recent hardware replacement or upgrade.
  4. Consult with your motherboard manufacturer to verify if a BIOS update is recommended.
  5. Verify if it is possible to do a Windows* Restore from a system restore point.
  6. If the BSOD happens before Windows boots up, try:
    1. Reformatting / re-installing Windows.
    2. Testing by booting the system using only essential components (motherboard, processor, one stick of memory, video card, one storage drive , and power supply).
  7. If possible, test with another processor or try replacing the motherboard for self-built systems.
Related topics
Getting Machine Boot Error with Windows*: MACHINE_CHECK_EXCEPTION
Troubleshooting Tips to Resolve Windows® 10 BSOD of 0xc000021a

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