Article ID: 000025090 Content Type: Troubleshooting Last Reviewed: 03/28/2024

Blue Screen Error (BSOD) While Using Intel® Processors


Troubleshooting steps to fix blue screen errors with systems using Intel® processors on Windows*


A blue screen error (BSOD) is encountered when the system boots up or during normal computer operation.


Troubleshooting tips

Try the following troubleshooting tips as they may help with this issue:-

  1. Check the BSOD error message on Microsoft's website.
  2. Verify that all key hardware components are fully compatible for self-built systems:
    • The motherboard and its BIOS are compatible with the Intel® Processor.
    • The memory specifications comply with the processor's requirements.
    • Refer to: Intel® Product Compatibility Tool.
  3. Undo any recent hardware or software changes for self-built systems, including but not limited to:
    • Recent change in a BIOS (Basic Input Output System) setting.
    • Any OS patch installed or setting changed.
    • Any recent hardware replacement or upgrade.
  4. Consult with your motherboard manufacturer to verify if a BIOS update is recommended.
  5. Verify if it is possible to do a Windows* Restore from a system restore point.
  6. If the BSOD happens before Windows boots up, try:
    1. Reformatting / re-installing Windows.
    2. Testing by booting the system using only essential components (motherboard, processor, one stick of memory, video card, one storage drive , and power supply).
  7. If possible, test with another processor or try replacing the motherboard for self-built systems.
Related topics
Getting Machine Boot Error with Windows*: MACHINE_CHECK_EXCEPTION
Troubleshooting Tips to Resolve Windows® 10 BSOD of 0xc000021a

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