Clean Installation of Wireless Drivers

Documentation

Troubleshooting

000022173

10/19/2020

This article will assist you in performing a clean installation of your wireless drivers. For information on updating your wireless adapter software or drivers, see our Software and Driver Installation Guide for Intel® Wireless Adapters.

Select your OS with the drop down menu below:

Note

When you uninstall the Wi-Fi drivers from your system, the operating system (OS) may no longer recognize the wireless adapter and it becomes unusable.

If you are going to uninstall the driver, make sure to download the latest Wi-Fi driver available before starting the process.

What are you seeing?
Wireless connectivity or performance issues.

Why are you seeing it?
These issues may be related to:

  • Corrupted drivers
  • Corrupted settings
  • Switching from an original equipment manufacturer (OEM) provided driver to an Intel® generic version
  • Switching from an Intel® generic driver to an OEM provided driver

How to fix it.
Because a number of different issues can lead to this problem, a clean installation of wireless drivers may be a good first step to take.

 

Step 1: Download and save the driver using one of the below options:


Step 2: Uninstall the Wi-Fi driver.
  1. Uninstall your Wi-Fi driver.
    1. Go to Device Manager.
    2. Expand the Network Adapters category.
    3. Right-click your Intel Wireless Adapter and choose to uninstall it.
    4. Make sure to select the option to Delete the driver software for this device.
    5. Repeat steps A through D until the  the option to Delete the driver software for this device is greyed out.
    Note Windows* may have an inbox Wi-Fi driver that came preinstalled on your system. These types of driver can't be uninstalled (you won't see the "Delete the driver software for this device" option). Proceed to the next step if you start seeing the same version of the driver installed automatically after performing the uninstall process. The video above provides additional details on inbox drivers.

2. Restart your computer.


Step 3: Driver installation.
Locate the driver you downloaded back in Step 1. Run as administrator, and follow the wizard to completion. To Run as administrator right click over the file you downloaded and select the option to Run as administrator. For aditional information please refer to video.

(Optional Step) Apply the Recommended Settings for Wireless Connectivity.

Step 2: Uninstall the Intel® PROSet/Wireless Software and Wireless driver.
  1. If you don't see Intel® PROSet/Wireless Software under Programs and Features, proceed with the number 2.
    1. Open Programs and Features (Uninstall a program) from the Control Panel.
    2. Select Uninstall or Change and then Remove.
    3. When prompted, choose to discard settings.
  2. Uninstall your wireless driver. Windows* with an inbox driver may natively support some wireless adapters. You can't uninstall an inbox driver (you won't see the "Delete the driver software for this device" option). Proceed to the next step if you start seeing the same version of the driver installed automatically after it’s uninstalled.
    1. Go to Device Manager.
    2. Expand the Network Adapters category.
    3. Right-click your Intel Wireless Adapter and choose to uninstall it.
    4. Make sure to select the option to Delete the driver software for this device.
  3. Restart your computer.


Step 3: Driver installation.
Locate the driver you downloaded in Step 1. Right click and select Run as administrator, then follow the installation wizard to completion.

(Optional Step) Apply the Recommended Settings for Wireless Connectivity.

Related topics
Troubleshooting Tips for Intel® Wireless Technology
Code 10 Error in Device Manager for Bluetooth or Wireless (Wi-Fi) Device