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Error Codes 10, 22, 28, 31, 43, 45 or 48 in Device Manager for Intel Wireless Wi-Fi or Bluetooth Devices

Content Type: Troubleshooting   |   Article ID: 000031150   |   Last Reviewed: 08/16/2026
Description Resolution

Environment

Operating System

Windows® 10*, Windows 11* Family, Windows® 10, 32-bit*, Windows® 10, 64-bit*
Windows 10, Windows 11.

Description

Important

Before trying any of the following troubleshooting steps, Intel strongly recommends updating your Intel Wireless Wi-Fi or Bluetooth drivers to the latest version. Check with your OEM for the latest drivers available for your system or visit Download Center if you are using an Intel Generic Driver.

These errors in Device Manager for wireless Wi-Fi or Bluetooth devices can be caused by many different issues. Usually, a Code 10/43 error is a temporary error, generated when Device Manager can't start the hardware device. However, this error is considered a generic message indicating an unspecified problem.

This most commonly occurs after running a Windows* Update that includes Wi-Fi or Bluetooth updates.

An Error Code 10, 22, 28, 31, 43, 45, or 48 in Device Manager can occur when:

  • Bluetooth cannot be enabled
  • In Device Manager, there is a Yellow bang (!, exclamation point) next to the Wi-Fi or Bluetooth device
  • In Device Manager, the properties of the wireless Wi-Fi or Bluetooth device shows the status "This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE”

Resolution

ImportantIntel recommends that customers update their Intel Wireless Wi-Fi or Bluetooth drivers to the latest version to address several of these code errors. In addition, Intel strongly recommends that users contact Microsoft and follow recommendations issued by them on this issue before proceeding. This might include a clean installation of the Operating System.
Notes
  • Intel recommends that you test using your Original Equipment Manufacturer (OEM) drivers. If you still get the error after reinstalling these drivers, then try the Intel generic drivers for Wi-Fi or Bluetooth adapters.
  • Important: Download the drivers before uninstalling the driver if you are following the instructions for a clean installation process.

To get the latest generic drivers from Intel, you can automatically update your drivers using the Intel® Driver & Support Assistant.

  • Several customers have reported the issue being fixed by performing a Cold reboot of the system after reinstalling the driver. This refers to fully shutting down the device and removing all sources of power, including batteries if applicable, then repowering. Intel recommends following this troubleshooting step as the first approach to the issue.

If the issue persists after testing with the latest Intel Wireless Wi-Fi or Bluetooth drivers, please proceed with the following recommendations:

  1. Install all available Windows Updates.
  2. Perform a Clean installation of the Wi-Fi/Bluetooth drivers is a troubleshooting step recommended to remove any previous installation files that might cause conflicts with new driver installations.
    • Intel Wireless Wi-Fi device. Example: Network adapters > Intel® Wireless-AC 9560 160MHz
      example image
    • Intel Wireless Bluetooth device. Example: Bluetooth > Intel® Wireless Bluetooth®
      example image
    • When you uninstall the Wi-FI/Bluetooth device, it may become an unknown device, which is expected. The device will be identified again after you reinstall the driver.

      example image

  3. Reboot the PC

  • Restore the system from the restore point. If the wireless network problem happened recently, and if you have ever created a restore point or there is an automatic system restore, try to restore the computer to a point before the problem began.

  • Reset your PC. If the problem persists after all troubleshooting steps are completed. Please back up your personal files, then reset the PC back to its original configuration.

    To learn more about system restore and system reset, refer to Recovery options in Windows.

  • Check and enable the Bluetooth component from the Basic Input/Output System (BIOS) setup.

  • If your system is still showing the error after this, contact your original equipment manufacturer (OEM) for additional support.

Related Products

This article applies to 111 products.
Intel® Tri-Band Wireless-AC 18260 Intel® Wi-Fi 6 AX200 (Gig+) Intel® Wi-Fi 6 AX201 (Gig+) Intel® Killer™ Wi-Fi 7 BE1750 (i/s) Intel® Wi-Fi 7 R2 Series Intel® Dual Band Wireless-AC 7265 Intel® Wireless 9000 Series Intel® Killer™ Wi-Fi 6 AX1650 (i/s) Intel® Wireless-AC 9560 Intel® Killer™ Wi-Fi 7 BE1735 (x/i) Intel® Wi-Fi 7 BE200 Intel® Killer™ Wi-Fi 6E AX1675 (x/w) Intel® Wi-Fi 7 BE213 Intel® Wi-Fi 6 AX203 Intel® Dual Band Wireless-AC 3168 Intel® Wireless 3100 Series Intel® Killer™ Wi-Fi 6E AX1690 (i/s) Intel® Wi-Fi 6E AX210 (Gig+) IOT Embedded Kit Intel® Wi-Fi 7 Series Intel® Wi-Fi 6E Products Wireless Software Intel® Wi-Fi 6 Products Intel® Killer™ Performance Suite Beta Intel® Tri-Band Wireless-AC 17265 Intel® Wireless 7200 Series Legacy Intel® Wireless Products Intel® Dual Band Wireless-AC 3165 Intel® Wi-Fi 6E AX210 (Gig+) IOT Industrial Kit Intel® Wireless-N 7265 Intel® Wireless 8000 Series Intel® Killer™ Performance Suite Intel® Wireless-AC 9461 Intel® Killer™ Wi-Fi 6 AX1650 (x/w) Intel® Killer™ Wi-Fi 6E AX1675 (i/s) Intel® Wi-Fi 7 BE202 Intel® Killer™ Intelligence Center Intel® Wi-Fi 7 Products Intel® Wireless Gigabit 11000 Intel® Killer™ Wireless-AC 1550 Intel® Wireless Series Intel® Dual Band Wireless-AC 9260 Industrial IoT Kit Intel® Wi-Fi 6 AX101 Intel® PROSet/Wireless Software Intel® Centrino® Ultimate-N 6300, Dual Band Intel® Killer™ WiFi AX1650 PCIe card Intel® Wi-Fi 6E (Gig+) Series Intel® Wireless-AC 9462 Intel® Wi-Fi 7 BE211 Intel® Killer™ Wi-Fi Series Intel® Wi-Fi 6E AX210 (Gig+) Intel® Dual Band Wireless-N 7265 Intel® Tri-Band Wireless-AC 17000 Series Intel® Wi-Fi 6E AX211 (Gig+) Intel® Wireless Gigabit 11100 VR Intel® Wireless-AC Products Intel® Killer™ Wi-Fi Products Intel® Killer™ Wi-Fi 6E AX1675 PCIe Card Intel® Killer™ Wi-Fi 7 BE1775 (i/s) Intel® Wi-Fi 6 AX231 Intel® Tri-Band Wireless-AC 18265 Intel® Killer™ Wi-Fi 7 BE1730x Intel® Wi-Fi 6E AX411 (Gig+) Intel® Killer™ Software Intel® Wireless Gigabit 11000 Series Intel® Connectivity Performance Suite Intel® Wi-Fi 6 Series Intel® Wireless Gateway Series Intel® Wi-Fi 6 (Gig+) Desktop Kit Intel® Wireless-AC 9260 Intel® Wi-Fi 7 BE201 Intel® Tri-Band Wireless-AC 18000 Series Intel® Killer™ Wi-Fi 7 BE1750 (x/w) Intel® Killer™ Wi-Fi 6 AX500-DBS

Discontinued Products

Intel® Centrino® Wireless-N 2230, Single Band Intel® Centrino® Wireless-N 130, Single Band Intel® Centrino® Wireless-N 2200 for Desktop Intel® Centrino® Wireless-N 2200, Single Band Intel® Centrino® Advanced-N 6205 for Desktop Intel® WiMAX/WiFi Link 5350 Intel® My WiFi Dashboard Intel® Dual Band Wireless-AC 7260 for Desktop Intel® Wireless Gateway Intel® Dual Band Wireless-AC 7260 Intel® Centrino® Wireless-N 1000, Single Band Intel® Dual Band Wireless-AC 3160 Intel® WiMAX/WiFi Link 5150 Intel® Centrino® Advanced-N 6200, Dual Band Intel® Centrino® Wireless-N + WiMAX 6150, Single Band Intel® WiFi Link 5300 Intel® Centrino® Advanced-N 6235, Dual Band Intel® Centrino® Wireless-N 135, Single Band Intel® Wireless-N 7260 Intel® Centrino® Advanced-N 6230, Dual Band Intel® Centrino® Wireless-N 100 Intel® Centrino® Advanced-N 6205, Dual Band Intel® Dual Band Wireless-N 7260 Intel® Wireless WiFi Link 4965AGN Intel® Centrino® Advanced-N + WiMAX 6250, Dual Band Legacy Intel® Killer™ Wireless Products Intel® Dual Band Wireless-AC 8260 Intel® PRO/Wireless 3945ABG Network Connection Intel® Centrino® Advanced-N 6200 Intel® Centrino® Wireless-N 105, Single Band Intel® WiFi Link 5100 Intel® Centrino® Ultimate-N 6300 Intel® Dual Band Wireless-AC 8265 Desktop Kit Intel® Centrino® Wireless-N 100, Single Band Intel® WiFi Link 1000 Intel® Centrino® Wireless-N 1030, Single Band Intel® Centrino® Wireless-N 1000 Intel® Dual Band Wireless-AC 8265

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