Customer Support Options for Discontinued Intel® Access Points and Adapters
On August 1, 2003 Intel announced the discontinuation of certain specified Intel® Wireless Products would be January 20, 2004. The available support options include:
- Technical support content available online
- Warranty service through the Warranty Center, if applicable
- Support and services for members of the Intel® Technology Provider program
- Help from other users in the Intel Support Community
|Note||Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.|
Intel will not provide any future software updates to support new operating systems or improve compatibility with third party devices and software products.
The following products are affected:
|Intel® Access Points and Adapters||Warranty Coverage|
|WPC2011 - Intel® PRO/Wireless 2011 LAN PC Card Adapter||Limited Lifetime|
|WPCR2011 - Intel® PRO/Wireless 2011 LAN PCI Carrier||Limited Lifetime|
|WPC2011B - Intel® PRO/Wireless 2011B LAN PC Card Adapter||Limited Lifetime|
|WPCI2011B - Intel® PRO/Wireless 2011B LAN PCI Adapter||Limited Lifetime|
|WCB5000 - Intel® PRO/Wireless 5000 LAN CardBus Adapter||Limited Lifetime|
|WPCI5000 - Intel® PRO/Wireless 5000 LAN PCI Adapter||Limited Lifetime|
|Bluetooth® Adapters||Warranty Coverage|
|CBT - Xircom® CreditCard Bluetooth® Adapter||Limited Lifetime|
|R2BT - Xircom® RealPort2™ Bluetooth® Adapter||Limited Lifetime|
I need to replace one of the above products. What is the process?
After January 21st, 2004, if your invoice shows a purchase date that falls within the above listing, click the warranty link located on the appropriate product page and follow the submission instructions.
I need help troubleshooting my product. How can I get help?
The online support self-help is available at least through the product warranty period.