Customer Support Options for Discontinued Intel® Access Points and Adapters


Warranty & RMA



On August 1, 2003 Intel announced the discontinuation of certain specified Intel® Wireless Products would be January 20, 2004. The available support options include:


Note Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.


Intel will not provide any future software updates to support new operating systems or improve compatibility with third party devices and software products.

These documents are provided for historical reference purposes only and are subject to the terms set forth in the Terms of Use.

The following products are affected:

Intel® Access Points and Adapters Warranty Coverage
WPC2011 - Intel® PRO/Wireless 2011 LAN PC Card Adapter Limited Lifetime
WPCR2011 - Intel® PRO/Wireless 2011 LAN PCI Carrier Limited Lifetime
WPC2011B - Intel® PRO/Wireless 2011B LAN PC Card Adapter Limited Lifetime
WPCI2011B - Intel® PRO/Wireless 2011B LAN PCI Adapter Limited Lifetime
WCB5000 - Intel® PRO/Wireless 5000 LAN CardBus Adapter Limited Lifetime
WPCI5000 - Intel® PRO/Wireless 5000 LAN PCI Adapter Limited Lifetime
Bluetooth® Adapters Warranty Coverage
CBT - Xircom® CreditCard Bluetooth® Adapter Limited Lifetime
R2BT - Xircom® RealPort2™ Bluetooth® Adapter Limited Lifetime


I need to replace one of the above products. What is the process?
After January 21st, 2004, if your invoice shows a purchase date that falls within the above listing, click the warranty link located on the appropriate product page and follow the submission instructions.

I need help troubleshooting my product. How can I get help?
The online support self-help is available at least through the product warranty period.