Frequently Asked Questions for the Intel® System Support Utility

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Product Information & Documentation

000008490

12/07/2017

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What is the Intel® System Support Utility?

The Intel® System Support Utility scans for system and device information to assist with customer support troubleshooting. You can view the information, save it to a file, or send it to customer support through the web.

What operating systems does the Intel System Support Utility run on?

Operating System (IA32 and X64)
Windows* Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Windows 8.1
Windows 8
Windows 7
Windows® 10
Windows Server 2016
Linux* Red Hat Enterprise Linux 6.7
Linux Red Hat Enterprise Linux 7.2
Linux SLES 11 SP4
Linux SLES 12 SP1
Ubuntu* 16.04.1    

What type of information is collected?

Intel® System Support Utility scans for system and device information. This Information includes details about BIOS/platform, display, memory, motherboard, networking, operating system, processor, and storage.

Is any personally identifiable information collected?

No. The Intel System Support Utility only collects system and device information. Intel is committed to protecting your privacy. See our Privacy Notice for more information.

Can I save the scan to a file?

Yes, you can save the scan to a file. You can choose to send the file to Intel Customer Support to help them gather information about your system and devices allowing for more efficient troubleshooting of issues you may be experiencing.

Can I view the saved scan file outside of the Intel System Support Utility?

Yes, the saved scan file is in text format. You can view the contents of the file by opening it in most text editors and most browsers. Open the saved scan file in Intel® System Support Utility for better viewing of the information. 

Why does the Intel System Support Utility display Not Available for some device information?

The term Not Available is displayed any time the Intel® System Support Utility is not able to scan the information or settings associated with the device.

Does the Intel System Support Utility require installation?

No. The Intel System Support Utility is a stand-alone application and does not require installation. For the download file, open the Intel® System Support Utility.

Does the Intel System Support Utility require an Internet connection to perform a scan?

No. An Internet connection is only required if you want to e-mail the scan file or if you want to attach and submit the report to an Intel Customer Support service request.

Can I open and view a scan on a different computer?

Yes. You can scan and save a report about one computer and view the report on another.

How long does a typical scan take?

Scan time depends on the number of devices on a system and the amount of information that Intel System Support Utility is collecting. Running Intel System Support Utility on a system with multiple network adapters and other devices increases the time it takes to complete the scan. You can perform a selective scan (for example, only select Networking); however, it is recommended to perform a full scan in most cases.

Does the Intel System Support Utility install or leave anything on the system after you use it?

No. Intel System Support Utility is a standalone application and does not require installation. The only traces of the Intel® System Support Utility are the save file and the SSU.exe, both of which can be deleted.

Does Intel support a Linux* version of Intel System Support Utility?

Yes. Access the Intel® System Support Utility for Linux* and review the Release Notes (also downloadable) for complete usage instructions.