Upgrading to Firmware Revision 1.4 Fails for the Intel® Entry Storage System SS4000-E


Maintenance & Performance




Attempting to upgrade the Intel® Entry Storage System SS4000-E to firmware revision 1.4 (1.4 Build 709) proceeds to upload the package. It extracts approximately 50% of the package, and then the system reboots.

After the reboot, the firmware is still listed as the previous revision.


Systems running firmware versions 1.0, 1.1, 1.2 or 1.3 will not be able to upgrade to the 1.4 firmware using the Advanced > Firmware feature in the web management console interface.

Upgrading from a previous version of the firmware is a data destructive process due to the new structure of the firmware and supporting disk drives greater than 500GB. If you choose to upgrade to version 1.4 it is strongly recommended that you first backup your existing data to another system in your environment. It is also recommended that you understand your current configuration of users, groups and shares to be able to recreate this under the 1.4 firmware.

Once you have backed up your data and can recreate your users, groups and shares, you can proceed with the upgrade process. To upgrade your system to version 1.4 firmware, please follow the procedure described in the Release Notes.


Note This operation will completely erase the shared folders and backup data, i.e., THIS PROCEDURE WILL REMOVE ALL DATA ON THE DRIVES.


Backup data that you wish to retain and follow the instructions for upgrading to Firmware Revision 1.4 found in the Firmware Revision 1.4 Release Notes.