System Hangs on Boot after Upgrading Intel® Boot Agent
Content Type: Troubleshooting | Article ID: 000006885 | Last Reviewed: 02/04/2020
What are you seeing?
After updating the Intel® Boot Agent software, also known as Preboot Execution Environment (PXE) image, on an Intel® Network Adapter, the system hangs on boot.
What is the cause?
The computer system BIOS does not support the latest PXE image. This issue is not caused by the Intel Boot Agent software.
How to fix
If you cannot boot your system after upgrading the Intel Boot Agent software, you should be able to resolve the issue by following the steps for one of the options below.
Your best option is to upgrade your computer BIOS.
If you have access to a different computer, you should be able to use the other computer to restore an earlier version of Intel® Boot Agent.
| Note | If you do not have the CD, you can download an earlier version of Intel Boot Agent. |