Troubleshooting Graphics Issues on Intel® NUC
If you experience graphics related issues on your Intel® NUC, we recommend you first update the following:
- BIOS version
- Intel® HD Graphics driver
BIOS and drivers are available on Download Center.
To ensure optimal graphics performance with HDMI video, use certified Premium High Speed (4K60 / HDR / UltraHD / 18Gbps) or Ultra High Speed (8K60 / 4K120 / 48Gbps) HDMI® Cables, as identified by the HDMI Forum.
Refer to the table for additional troubleshooting tips and useful information.
|What are you seeing?||How to fix it.|
Problems with your TV or AV receivers.
|See HDMI 2.0 Firmware update instructions.|
|Flickering display||Refer to Troubleshooting Flickering Displays on Intel® NUC.|
|Display problems when your Intel® NUC is connected to a 4K display.||See driver and firmware update instructions for your NUC model and TV.|
|Error message appears when you play YouTube* videos: An error occurred, please try again later.||See troubleshooting recommendations.|
|Black screen on the remote client software when you connect remotely to your Intel® NUC. Or, computer doesn't appear to start if no display is connected.||Refer to Remote access setup for Intel® NUCs.|
|Dolby Digital* 5.1 doesn't work in Netflix Metro*.||Download and install the latest graphics driver from Download Center. See more details.|
| ||Try uninstalling and reinstalling the graphics driver. |
Download and install the latest graphics driver from Download Center.
|Display appears but touchscreen features of the monitor don't work.|| |
|Multiple displays FAQ|
|HDMI* Technology FAQ|
|Setting up multiple displays|
|Understanding the Basics of 4K, Ultra High Definition, UHD, and 4K UHD|