Troubleshooting Graphics Issues on Intel® NUC
If you experience graphics related issues on your Intel® NUC, we recommend you first update the following:
- BIOS version
- Intel® HD Graphics driver
BIOS and drivers are available on Download Center.
| Note | To ensure optimal graphics performance with HDMI video, use certified Premium High Speed (4K60 / HDR / UltraHD / 18Gbps) or Ultra High Speed (8K60 / 4K120 / 48Gbps) HDMI® Cables, as identified by the HDMI Forum. |
Refer to the table for additional troubleshooting tips and useful information.
| What are you seeing? | How to fix it. |
| Problems with your TV or AV receivers. | See HDMI 2.0 Firmware update instructions. |
| Flickering display | Refer to Troubleshooting Flickering Displays on Intel® NUC. |
| Display problems when your Intel® NUC is connected to a 4K display. | See driver and firmware update instructions for your NUC model and TV. |
| Error message appears when you play YouTube* videos: An error occurred, please try again later. | See troubleshooting recommendations. |
| Black screen on the remote client software when you connect remotely to your Intel® NUC. Or, computer doesn't appear to start if no display is connected. | Refer to Remote access setup for Intel® NUCs. |
| Dolby Digital* 5.1 doesn't work in Netflix Metro*. | Download and install the latest graphics driver from Download Center. See more details. |
| Try uninstalling and reinstalling the graphics driver. Download and install the latest graphics driver from Download Center. |
| Display appears but touchscreen features of the monitor don't work. |
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| Related topics |
| Multiple displays FAQ |
| HDMI* Technology FAQ |
| Setting up multiple displays |
| Understanding the Basics of 4K, Ultra High Definition, UHD, and 4K UHD |