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Frequently Asked Questions about Intel® Wireless Adapters


Last Reviewed: 20-Nov-2017
Article ID: 000006057

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Install and setup

Which version of Windows* does my product support? See the Intel® Wireless Products Supported Operating Systems page for more information.
Where can I find the latest Wi-Fi driver for my product? See Information on Intel® PROSet/Wireless Software Driver Versions by OS for more information.
Can I install multiple Intel® Wireless Adapters in a single computer?No. Intel software and drivers only support a single adapter installed on one computer.
How can I uninstall Intel® HotSpot Assistant? Uninstall Intel® PROSet/Wireless Software and select Discard Settings. Make sure you download new software before uninstalling. When the uninstall is complete, you will need to install Intel PROSet/Wireless Software.
I am an enterprise customer and need assistance with an install issue. Who should I contact? Review the instructions for silent installation using XML or MSI. If you need additional assistance, contact Intel Customer Support.
Where can I find the driver version for Intel® Wireless Bluetooth®? Identify Your Intel® Wireless Adapter and Bluetooth® Driver Version Number.

Connectivity

What is uAPSD and why would I use it?
  • uAPSD is an acronym for Unscheduled Automatic Power Save Delivery, which is a feature of Wi-Fi devices that allows them to save power. It is a Wi-Fi capability that provides more power consumption savings on the client. Power savings can be helpful for extending your laptop's battery life.
  • We have identified issues with certain access points that result in reduced performance when uAPSD is enabled. Learn more about how to enable or disable uAPSD and how it may affect your wireless performance.
My new 802.11ac wireless adapter won't connect to my 802.11bgn router. What should I do?
After replacing my computer's Intel® Wireless Adapter, it's not connecting as expected. What should I do?
How many clients are supported when using an Intel® Wireless Adapter for a hosted network?The Intel® Wireless Adapter can support a maximum of 8 clients on a hosted network.
What is Different Channel Mode (DCM)?DCM refers to the feature of Intel's Wi-Fi PAN solution. The feature allows for several Virtual MACs, using the same hardware adapter, to operate on two or more different radio channels.
Can I create an Ad-Hoc network in 5 GHz?No. Due to regulatory requirements, an ad-hoc network is not supported in 5 GHz using Intel® Wireless Adapters.
Which 5 GHz channels are supported by Intel® Wireless Adapters?Intel® Wireless Adapters with 802.11a support 5 GHz channels and are IEEE Standard 802.11a compliant, a wireless LAN standard. Implementation can vary depending on local regulatory requirements.

Product Info

Where can I find the current Declaration of Conformity (DoC) for my Intel® Wireless Adapter?Regulatory and DoC documents are listed by Intel® Wireless Adapter. Regulatory certificates including GOST and Telco are also available for all Intel® products.
Why should I contact my original equipment manufacturer (OEM) for wireless software and support?
  • Installation or use of Intel® Wireless Adapters is subject to country-specific legal regulations. In certain countries, the products can only be installed in systems that have a system-level regulatory approval. Approval must be obtained by the manufacturer of the system (OEM/ODM) or the installer. Before installing the device into a system, you must contact the system manufacturer to determine if the product is approved for use in a specific system in a specific country. You are also required to follow the manufacturer's post-approval requirements.
  • If the manufacturer does not have the necessary approvals, the party installing the device is responsible for those approvals. Installing the adapters in an unauthorized system may be illegal.
  • The end user is not authorized to install the wireless adapters. They can only be installed by the manufacturer or authorized representative.
Can I change the MAC address for my Intel® Wireless Adapter?

The Media Access Control (MAC) address is hard-coded on Intel® Wireless Adapters and cannot be changed.

Some third-party software applications can imitate a MAC address. For security reasons, we do not support this practice.

 
Related topics
I Need Help with Wireless Drivers
Frequently Asked Questions—Intel® Wi-Fi Products
Frequently Asked Questions—Enterprise and IT Admin
Frequently Asked Questions—Bluetooth*
Frequently Asked Questions about Intel® Wireless Docking

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