Troubleshooting Operating System Issues on Intel® NUC
Choose the topic that most closely relates to your problem.
Operating system installation issues
| What are you seeing? | How to fix it. |
| Issues while first setting up Windows Operating System on your Intel® NUC. | See Windows* Setup instructions and Install the latest BIOS version. |
| Issues while:
| |
| You can't install an Operating System on your Intel® NUC DE3815TYKHE or DN2820FYKH. | See Required BIOS Changes Before Operating System installation |
| USB keyboard and mouse don't respond on the Language Select screen, during Windows 7* installation on your Intel® NUC with only USB 3.0 ports using a USB flash drive. | See Installing Windows 7* on computers with only USB 3.0 ports |
| Error during installation: A media driver your computer needs is missing. This could be a DVD, USB, or Hard disk driver. If you have a CD, DVD, or USB flash drive with the driver on it, please insert it now. | See support.microsoft.com for help with this error. |
| Other Operating System installation issues. | Check Supported Operating Systems for Intel NUC products |
| Windows gets stuck in a Startup Repair loop. | Check support for Windows: |
| Issues with Linux-based Operating System on your Intel® NUC. | Check Linux* Support for Intel® NUC |
Device manager issues
| What are you seeing? | How to fix it. |
| Error on an Unknown Device in the Other Devices section on Windows 7* Device Manager. Details on the device show ACPI\MSFT0101. | See Error on Unknown Device in Windows 7* Device Manager |
| An error shows on the PCI Simple Communications Controller in Device Manager. | See Error on PCI simple communications controller |
| An error appears on the SMBus Controller in Device Manager. | See Error on SMBus controller |
| An error in Device Manager (code 37 or code 28) on the Intel® Trusted Execution Engine Interface (Intel® TXEI). | See Error on Intel® Trusted Execution Engine Interface |
| You see the following error in Device Manager for Windows 7*: The device can't start (Code 10). | See Error on SD Memory Card |
| Error Code 28 under the Other Devices category in Device Manager. | See Errors Under Other Devices |
| Related topics |
| Operating System Installation for Intel® NUC |
| Identify Devices with Errors in Device Manager for the Intel® NUC |
