Troubleshooting Operating System Issues on Intel® NUC

Documentation

Troubleshooting

000006018

11/22/2019

Choose the topic that most closely relates to your problem.

Operating system installation issues

What are you seeing? How to fix it.
Issues while first setting up Windows Operating System on your Intel® NUC. See Windows* Setup instructions and Install the latest BIOS version.

Issues while:

  • Reinstalling Windows® 10
  • Upgrading to Windows® 10 Pro
  • Backing up and restoring files
  • Acquiring your Windows® 10 Product Key
Or you need tips on Wireless/ Graphics troubleshooting.

See Windows® 10 Tips for Intel® NUC

You can't install an Operating System on your Intel® NUC DE3815TYKHE or DN2820FYKH. See Required BIOS Changes Before Operating System installation
USB keyboard and mouse don't respond on the Language Select screen, during Windows 7* installation on your Intel® NUC with only USB 3.0 ports using a USB flash drive. See Installing Windows 7* on computers with only USB 3.0 ports
Error during installation: A media driver your computer needs is missing. This could be a DVD, USB, or Hard disk driver. If you have a CD, DVD, or USB flash drive with the driver on it, please insert it now. See support.microsoft.com for help with this error.

Other Operating System installation issues.

Check Supported Operating Systems for Intel NUC products

Issues with Linux-based Operating System on your Intel® NUC. Check Linux* Support for Intel® NUC

Device manager issues

What are you seeing? How to fix it.
Error on an Unknown Device in the Other Devices section on Windows 7* Device Manager. Details on the device show ACPI\MSFT0101.

See Error on Unknown Device in Windows 7* Device Manager

An error shows on the PCI Simple Communications Controller in Device Manager. See Error on PCI simple communications controller
An error appears on the SMBus Controller in Device Manager. See Error on SMBus controller
An error in Device Manager (code 37 or code 28) on the Intel® Trusted Execution Engine Interface (Intel® TXEI). See Error on Intel® Trusted Execution Engine Interface

You see the following error in Device Manager for Windows 7*: The device can't start (Code 10).

See Error on SD Memory Card
Error Code 28 under the Other Devices category in Device Manager. See Errors Under Other Devices

 

Related topics
Operating System Installation for Intel® NUC
Identify Devices with Errors in Device Manager for the Intel® NUC