Frequently Asked Questions for Intel® Smart Connect Technology


Install & Setup



Can Intel® Smart Connect Technology wake my computer from hibernate?
Yes, the current version of Intel® Smart Connect Technology (version 5.x) will wake up your computer from hibernate if your computer manufacturer has enabled the feature. This wake from hibernate is done only once at the end of extended hours.

Is the remote wake feature supported on all operating systems?
No, remote wake is only supported on Windows* 8 and 8.1.

Will the remote wake feature work if your computer is on battery?
Remote wake is supported when your computer is on battery in Intel® Smart Connect Technology versions 4.0, 4.1, and 4.2. In version 5.0, the remote wake feature is supported only when your computer is plugged in.

Will the remote wake feature work with all applications?
No, currently the remote wake feature will only work with Splashtop’s* Anytime Access Pack. More applications are coming soon.

Will the remote wake feature work with all wireless and wired network interface cards?
No, the remote wake feature is only supported with Intel wireless and wired network interface cards.

Does using Intel® Smart Connect Technology drain the battery?
Intel® Smart Connect Technology does have more impact on the battery than a computer without Intel® Smart Connect Technology. However, there is a three-minute wake limit to minimize the battery impact. The feature will automatically be disabled when your battery reaches the threshold as determined by your computer manufacturer.

If you want to decrease the battery impact, increase the update frequency to 30 or 60 minutes in the configuration utility.

What are the new features for Intel® Smart Connect Technology 5.0?

  1. Wake from hibernate at the end of the extended hours.
  2. Disable of wake from hibernate if full disk encryption is detected.
  3. Disable of remote wake if a network proxy is detected in enterprise environments.

How do I enable Intel® Smart Connect Technology on my computer?
To enable the product, open up the configuration utility from:

  • The start menu (Windows 7)
  • The system task tray (Windows 7)
  • Intel® Experience Center (Windows 8 and 8.1)
  • The all apps menu (Windows 8 and 8.1)

Why is my computer not waking to update according to my update frequency setting?
Intel® Smart Connect Technology will automatically adjust the update frequency when:

  • The system temperature is rising.
  • Wi-Fi networks are not available through the NetDetect feature.

Which Wi-Fi networks can Intel® Smart Connect Technology use to wake up my computer?
Intel Smart Connect Technology uses the Wi-Fi networks you have previously accessed. These networks can be found in the profiles section of the Intel® PROSet/Wireless Connection Utility.

How do I add a Wi-Fi network to the profiles section in my Intel® PROSet/Wireless Connection Utility?
Refer to the help section in the Intel PROSet/Wireless Connection Utility.

What does the Extended Power Savings setting do?
This setting disables the Keep Data Fresh feature to conserve battery power. Go to the customize schedule link in the configuration utility to select the start and end times for this mode.

Can Intel® Smart Connect Technology update every program on my computer?
No. This feature is designed for applications that automatically get their data from the Internet, such as Microsoft Outlook*, Microsoft Windows* Live Mail, and so on.

Which versions of Microsoft Outlook* does Intel® Smart Connect Technology support?
Intel® Smart Connect Technology has been tested with Microsoft Outlook 2003, 2007, 2010, and 2013.

How do I know if an update is available for Intel® Smart Connect Technology?
Visit your computer manufacturer website for available updates.

Also with versions 4.2 and 5.0, your system task tray (Windows 7) or Intel® Experience Center (Windows 8 and 8.1) will notify you when a newer version is available in the Intel Download Center.

Who can I contact for technical support or to report issues with Intel® Smart Connect Technology?
Your computer manufacturer can help with questions or concerns regarding this product.