Troubleshooting Flickering, Crashing, and Other Common Game Issues on Intel® Graphics
If you are having trouble with a game, follow the recommendations for troubleshooting the problem.
Click or the topic for details:
Identify the problem
Take note of error messages, symptoms, and what you were doing when the problem occurred. Can you replicate the problem? This information is critical for determining the issue affecting your system.
| Note | If you are running the game for the first time on your current configuration, consider reducing the in-game settings or running the game in windowed mode. Performance can improve in some situations. |
Is the issue with the game a new problem?
Check first to see if the problem you are experiencing has already been reported to the game developers, the original equipment manufacturer (OEM) of your system, or Intel.
Do a quick online search using the title of the game, a description of your problem, or any error message displayed. Check the Internet to see if others have reported the same issue, and if a solution is posted. Another good resource is the Intel Graphics Communities site.
Check game forums, official fan sites, and official support sites. These web resources can help you troubleshoot and correct issues you encounter with a specific game.
Update your game
Games that require an always-connected system, multi-player, or massively multi-player online (MMO) automatically update when you connect to their servers. However, single player games can have optional updates pushed out by their developer. Check the game Web site or use the provided game updating tool to make sure that the game is up-to-date.
Update your drivers
Check your computer manufacturer site for the latest driver updates. If drivers are not available from your manufacturer, you can browse for the appropriate driver on Download Center, or you use the Intel® Driver & Support Assistant (Intel® DSA) to have your system automatically find and install the latest compatible drivers.
To perform a clean installation of the latest graphics driver see Clean Installation of Intel® Graphics Drivers in Windows*.
Update your BIOS
Download the latest BIOS update for your system directly from your OEM. A BIOS update can fix compatibility issues between your motherboard and processor, and can also improve overall performance.
Other items to check
Check the power plan settings
- Press Windows + R.
- In the Run window, type powercfg.cpl and press OK.
- Under Choose or customize a power plan, the currently selected power plan is displayed (set to Balanced by default). To the right of the current power plan, select the option for Change plan settings.
- Click Change advanced power settings.
- Scroll down, find Processor power management and expand it.
- Expand Maximum processor state.
- Double-click On battery and set the value to 100, then do the same for Plugged in.
- Click Apply, then click OK to exit.
Turn off the Windows Game Bar and Game DVR.
- Press Windows + S.
- In the Windows search box type Game bar settings and press Enter.
- Under Control how Game Bar opens and recognizes your game turn off the option for Record game clips, screenshots and broadcast using Game bar.
- From the left-hand menu, directly below Game Bar, select Game DVR.
- Turn off the Record in the background while I’m playing a game setting.
| Note | If applicable, test the configuration without the dedicated video card, using just the Intel® Processor Graphics. |
Gather information and contact Intel Customer Support
If the self-help processes in this document have not resolved your problem, gather the following information and contact Intel Support. Or, you can submit the issue directly to Intel Graphics Communities.
| Note | Investigation resources assigned for older games or older graphics products will not be likely unless the specific behavior also occurs on newer Intel® Graphics products. Keep this in mind when posting questions on the Intel® Graphics Community. |
System and monitor information
- The full make/model of your system, or motherboard if your system is custom built.
- Full make/model of the monitor you are connecting to.
- Your monitor connection type. Examples: HDMI, VGA, DVI, DisplayPort.
Problem statement
Submit screenshots or video of the issue as it occurs, with an explanation of the problem and any error messages you received. If you cannot capture screenshots or video, at minimum, provide step-by-step actions that allow us to reproduce the problem.
Reports
Run these reports and attach them to your support request so that we can see critical system information. Here are the reports that are needed and how to access them.
Intel® System Support Utility (SSU)
- Download the Intel® System Support Utility and save the application to your system.
- Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
- To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
DirectX* Diagnostic (DxDiag):
- Click Start.
- Type DxDiag in the search box and click DxDiag when it displays.
- Click Save All Information.
System Information:
- Click Start.
- Type msinfo32 in the search box. Click msinfo32.exe when it displays.
- Save.