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Troubleshooting Flickering, Crashing, and Other Common Game Issues on Intel® Graphics

Content Type: Troubleshooting | Article ID: 000005746 | Last Reviewed: 09/04/2024

If you are having trouble with a game, follow the recommendations for troubleshooting the problem.

Click or the topic for details:

Identify the problem

Take note of error messages, symptoms, and what you were doing when the problem occurred. Can you replicate the problem? This information is critical for determining the issue affecting your system.

Note

If you are running the game for the first time on your current configuration, consider reducing the in-game settings or running the game in windowed mode. Performance can improve in some situations.

Is the issue with the game a new problem?

Check first to see if the problem you are experiencing has already been reported to the game developers, the original equipment manufacturer (OEM) of your system, or Intel.

Do a quick online search using the title of the game, a description of your problem, or any error message displayed. Check the Internet to see if others have reported the same issue, and if a solution is posted. Another good resource is the Intel Graphics Communities site.

Check game forums, official fan sites, and official support sites. These web resources can help you troubleshoot and correct issues you encounter with a specific game.

Update your game

Games that require an always-connected system, multi-player, or massively multi-player online (MMO) automatically update when you connect to their servers. However, single player games can have optional updates pushed out by their developer. Check the game Web site or use the provided game updating tool to make sure that the game is up-to-date.

Update your drivers

Check your computer manufacturer site for the latest driver updates. If drivers are not available from your manufacturer, you can browse for the appropriate driver on Download Center, or you use the Intel® Driver & Support Assistant (Intel® DSA) to have your system automatically find and install the latest compatible drivers.

To perform a clean installation of the latest graphics driver see Clean Installation of Intel® Graphics Drivers in Windows*.

Update your BIOS

Download the latest BIOS update for your system directly from your OEM. A BIOS update can fix compatibility issues between your motherboard and processor, and can also improve overall performance.

Other items to check

Check the power plan settings

Press Windows + R.
In the Run window, type powercfg.cpl and press OK.
Under Choose or customize a power plan, the currently selected power plan is displayed (set to Balanced by default). To the right of the current power plan, select the option for Change plan settings.
Click Change advanced power settings.
Scroll down, find Processor power management and expand it.
Expand Maximum processor state.
Double-click On battery and set the value to 100, then do the same for Plugged in.
Click Apply, then click OK to exit.

Turn off the Windows Game Bar and Game DVR.

Press Windows + S.
In the Windows search box type Game bar settings and press Enter.
Under Control how Game Bar opens and recognizes your game turn off the option for Record game clips, screenshots and broadcast using Game bar.
From the left-hand menu, directly below Game Bar, select Game DVR.
Turn off the Record in the background while I’m playing a game setting.

Note

If applicable, test the configuration without the dedicated video card, using just the Intel® Processor Graphics.

Gather information and contact Intel Customer Support

If the self-help processes in this document have not resolved your problem, gather the following information and contact Intel Support. Or, you can submit the issue directly to Intel Graphics Communities.

Note

Investigation resources assigned for older games or older graphics products will not be likely unless the specific behavior also occurs on newer Intel® Graphics products. Keep this in mind when posting questions on the Intel® Graphics Community.

System and monitor information

The full make/model of your system, or motherboard if your system is custom built.
Full make/model of the monitor you are connecting to.
Your monitor connection type. Examples: HDMI, VGA, DVI, DisplayPort.

Problem statement

Submit screenshots or video of the issue as it occurs, with an explanation of the problem and any error messages you received. If you cannot capture screenshots or video, at minimum, provide step-by-step actions that allow us to reproduce the problem.

Reports

Run these reports and attach them to your support request so that we can see critical system information. Here are the reports that are needed and how to access them.

Intel® System Support Utility (SSU)

Download the Intel® System Support Utility and save the application to your system.
Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

DirectX* Diagnostic (DxDiag):

Click Start.
Type DxDiag in the search box and click DxDiag when it displays.
Click Save All Information.

System Information:

Click Start.
Type msinfo32 in the search box. Click msinfo32.exe when it displays.
Save.

Related Products

This article applies to 128 products.

Other Graphics Radeon™ RX Vega M GH Graphics Radeon™ RX Vega M GL Graphics Intel® Arc™ Dedicated Graphics Family Intel® Arc™ B-Series Graphics Intel® Arc™ B580 Graphics Intel® Arc™ B570 Graphics Intel® Arc™ A-Series Graphics Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® Arc™ A380 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A350M Graphics Intel® Arc™ A370M Graphics Intel® Arc™ A530M Graphics Intel® Arc™ A570M Graphics Intel® Arc™ Pro Dedicated Graphics Family Intel® Arc™ Pro A-Series Graphics Intel® Arc™ Pro A30M Graphics Intel® Arc™ Pro A60 Graphics Intel® Arc™ Pro A50 Graphics Intel® Arc™ Pro A40 Graphics Intel® Arc™ Pro A60M Graphics Intel® Iris® Xe Dedicated Graphics Family Intel® Iris® Xe MAX Dedicated Graphics Family Intel® Iris® Xe MAX Graphics Processor Graphics Intel® Graphics Intel® Graphics for Intel® Core™ Ultra processors (Series 1) Intel® Arc™ Graphics Intel® Arc™ 130V GPU Intel® Arc™ 140V GPU Intel® Arc™ graphics for Intel® Core™ Ultra processors (Series 1) Intel® UHD Graphics Family Intel® UHD Graphics 620 Intel® UHD Graphics 605 Intel® UHD Graphics for 12th Gen Intel® Processors Intel® UHD Graphics 630 Intel® UHD Graphics 770 Intel® UHD Graphics 710 Intel® UHD Graphics 617 Intel® UHD Graphics for 10th Gen Intel® Processors Intel® UHD Graphics 730 Intel® UHD Graphics P750 Intel® UHD Graphics 750 Intel® UHD Graphics for 11th Gen Intel® Processors Intel® UHD Graphics 615 Intel® UHD Graphics 610 Intel® Iris® Plus Graphics Family Intel® Iris® Plus Graphics 655 Intel® Iris® Plus Graphics 645 Intel® Iris® Graphics Family Intel® Iris® Graphics 6100 Intel® HD Graphics Family Intel® HD Graphics 510 Intel® HD Graphics for Previous Generation Intel® Processors Intel® HD Graphics 5500 Intel® HD Graphics 6000 Intel® HD Graphics 5300 Intel® HD Graphics 500 Intel® HD Graphics 505 Intel® Iris® Xe Graphics Family Intel® Iris® Xe Graphics eligible Intel® Iris® Xe Graphics Intel® Iris® Pro Graphics Family Intel® Iris® Pro Graphics 6200 Data Center GPU Intel® Data Center GPU Flex Series Intel® Data Center GPU Max Series Intel® Data Center GPU Max 1100 Legacy Graphics

Discontinued Products

Intel® Iris® Plus Graphics 650 Intel® Iris® Plus Graphics 640 Intel® Iris® Graphics 5100 Intel® Iris® Graphics 540 Intel® Iris® Graphics 550 Intel® HD Graphics 2000 Intel® HD Graphics 3000 Intel® HD Graphics 515 Intel® HD Graphics 520 Intel® HD Graphics 530 Intel® HD Graphics 5000 Intel® HD Graphics 4200 Intel® HD Graphics 4600 Intel® HD Graphics 4400 Intel® HD Graphics 2500 Intel® HD Graphics 4000 Intel® HD Graphics P630 Intel® HD Graphics 630 Intel® HD Graphics 610 Intel® HD Graphics 615 Intel® HD Graphics 620 Intel® Iris® Pro Graphics 5200 Intel® Iris® Pro Graphics 580 Intel® Data Center GPU Flex 140 Intel® Data Center GPU Flex 170 Graphics Drivers for Intel® B43 Express Chipset Intel® Graphics Media Accelerator 600 (Intel® GMA 600) Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150) Intel® Graphics Media Accelerator 500 (Intel® GMA 500) Intel® Graphics Media Accelerator 3600 Series Graphics Drivers for Intel® Q35 Express Chipset Graphics Drivers for Intel® Q33 Express Chipset Graphics Drivers for Intel® G31 Express Chipset Graphics Drivers for Intel® G35 Express Chipset Graphics Drivers for Intel® G33 Express Chipset Graphics Drivers for Intel® 82810 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82815 Graphics Controller Graphics Drivers for Intel® 82852/82855 Graphics Controller Family Graphics Drivers for Intel® 82865G Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82845G Graphics Controller Graphics Drivers for Intel® 82830M Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Mobile Intel® 965 Express Chipset Family Graphics Drivers for Intel® 82915G/82910GL Express Chipset Family Graphics Drivers for Mobile Intel® 945GM Express Chipset Family Graphics Drivers for Intel® 82945G Express Chipset Graphics Drivers for Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Graphics Drivers for Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82946GZ Graphics Controller Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family Graphics Drivers for Intel® G43 Express Chipset Graphics Drivers for Intel® G45 Express Chipset Graphics Drivers for Intel® G41 Express Chipset Graphics Drivers for Intel® Q43 Express Chipset Graphics Drivers for Intel® Q45 Express Chipset

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